Relou RH

Content Manager

• Study each client in detail, including their offer, target audience, positioning, voice and tone, and competitors
• Conduct weekly market and reference research to create tailored scripts
• Plan the organic content strategy and calendar focused on attracting and qualifying leads
• Write high-converting ads, including hooks, scripts, and copy, and optimize top-performing creatives
• Write lead-capture landing pages and VSLs, ensuring narrative alignment with campaigns
• Develop strategic newsletters and email marketing sequences
• Analyze content performance metrics weekly and implement continuous improvements
• Coordinate deliverables with the paid media and web development teams

Copywriter, Content Strategist

Customer Success Manager

• Lead, develop, and support the Customer Success team with a focus on people-centered leadership
• Structure, standardize, and optimize post-sales and program delivery processes
• Monitor and manage department metrics, with a primary focus on NPS and retention
• Coordinate and oversee the on-site execution of corporate events, approximately 12 events per year
• Implement and manage customer service and communication workflows using technology solutions and Artificial Intelligence
• Ensure process alignment using tools such as Monday.com, Slack, and WhatsApp channels

Head of Customer Success – Delivery

Growth Marketing

• Develop Performance Marketing and Growth strategies for the agency’s clients
• Plan, execute, and monitor paid media and demand generation initiatives
• Analyze performance indicators and recommend continuous improvements
• Develop customer acquisition, conversion, and retention strategies
• Monitor and optimize campaigns in Meta Ads and Google Ads
• Identify growth and account scalability opportunities
• Conduct strategic alignment meetings with clients and the internal team
• Monitor sales funnels, CRM, and commercial processes
• Develop data- and KPI-driven action plans
• Lead tests, experiments, and optimizations focused on Growth Marketing
• Prepare analyses and recommendations to improve client results
• Contribute to the continuous improvement of internal processes and operational strategies

Performance and Growth Analyst

Closer

• Conduct B2B negotiations and close sales, serving as the focal point throughout the sales process
• Apply the SPIN Selling methodology to identify needs and present strategic solutions
• Manage the sales pipeline in an organized manner using a CRM (Salesforce or Pipedrive)
• Analyze sales and performance data to optimize closing strategies
• Maintain active communication with prospects and clients, building lasting relationships
• Collaborate with the team to ensure a smooth sales process
• Track and report sales metrics, contributing to the achievement of targets

Administrative Assistant

• Manage daily accounts payable and accounts receivable routines.
• Perform bank reconciliations, conduct daily cash analysis, and monitor cash flow.
• Prepare periodic financial reports tracking revenue, expenses, and results.
• Maintain active, organized communication with the external accounting firm.
• Monitor financial obligations, including vendor management and collections.
• Ensure meticulous control, filing, and organization of all financial documentation.
• Enter data into and keep the financial management ERP system up to date.