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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client portfolios and onboarding processes while analyzing marketing and sales KPIs to drive strategic solutions. Proficient in using Kanban-based management tools to enhance Customer Success processes and mitigate churn risks.
Highest-signal resume keywords
Customer Success ManagementDigital Marketing KnowledgeKanban-Based Management ToolsClient Onboarding ProcessesCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessDigital MarketingSales Funnel AnalysisKPI AnalysisChurn Risk Management
Soft Skills
Strong CommunicationProactive AttitudeRespectful DemeanorFriendly Attitude
Tools & Technologies
TrelloPipefyKanban Management Tools
Industry Keywords
Marketing AgenciesSports IndustryFitness Industry
About the role
Key responsibilities & impact- Actively manage and continuously monitor the client portfolio
- Lead onboarding processes, ensuring a smooth transition aligned with client expectations
- Analyze clients’ marketing and sales KPIs to propose strategic solutions
- Track success metrics (Health Score) and proactively manage churn risks
- Use and maintain organized workflows in Kanban-based management tools such as Trello and Pipefy
- Propose continuous improvements to Customer Success processes
- Help establish a new department, positively impacting partner results and retention
- Understand client challenges and implement solutions based on strategic playbooks
Requirements
What you’ll need- Bachelor’s degree in Psychology, Law, Communications, or a related field
- At least 3 years of prior experience working in Customer Success
- Practical knowledge of Digital Marketing and Sales Funnel structures
- Proficiency with Kanban-based management tools (Trello, Pipefy, or similar)
- Basic English reading proficiency
- Strong communication skills, a proactive profile, and a respectful, friendly attitude
- Fluent English (a plus)
- Previous experience at marketing agencies or in the sports/fitness industry (a plus)
- Experience building customer service or Customer Success processes from the ground up (a plus)
Benefits
Comp & perks- Independent contractor (PJ) agreement
- Remote work
- Full-time position