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Customer Service Representative
Rembrandt Foods. Coordinate all customer service activities for a select account base of high-profile strategic customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service coordination, relationship management, and effective communication across various organizational levels. Proficient in managing CRM processes and ensuring compliance with food safety and quality standards.
Highest-signal resume keywords
Customer Service CoordinationCRM ManagementFood Safety ComplianceCreative Problem SolvingAdvanced English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer-Based Accounting SystemsGeneral ArithmeticBasic AlgebraPercentagesFractions
Soft Skills
Creative ThinkingAttention to DetailPublic Relation SkillsMulti-TaskingOrganizational Skills
Tools & Technologies
WordExcelOutlookPowerPointAccess
Industry Keywords
Food Industry ExperienceSafe Quality Food (SQF)OSHA RegulationsBiosecurity ProceduresAnimal Welfare
About the role
Key responsibilities & impact- Coordinate all customer service activities for a select account base of high-profile strategic customers
- Coordinate order status with plant departments to ensure customer delivery commitments are met
- Determine customer requirements and expectations and recommend specific products and solutions
- Verify and present prices based on contracted agreements
- Manage CRM processes for select accounts and designated salespersons, including pricing requests, sample requests, and complaint entry
- Cultivate positive and enduring customer relationships
- Educate customers about product terminology, features, and benefits
- Identify customer satisfaction trends and understand customer needs and preferences
- Maintain accurate records of customer discussions and correspondence
- Maintain customer database and contact information
- Manage and communicate project work for top-tier accounts across supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from first order through shipment
- Complete sales and forecasting reports
- Create and maintain cross-functional teams to meet customer and internal expectations
- Understand the market value and competitive factors of egg products
- Support and provide backup for the Customer Service Manager and Customer Service Representatives as needed
- Perform other assigned tasks
- Follow safety, biosecurity, environmental, animal welfare, confidentiality, and food safety procedures
- Ensure a safe and clean work environment
Requirements
What you’ll need- Creative thinking for solutions to problems
- Ability to read, understand and effectively communicate information through writing and speaking
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Attention to detail
- Public relation skills
- Able to work effectively across all levels of organization and functions
- Multi-tasking and organizational skills
- Independent self-starter
- Ability to work in a team environment
- Ability to work in a fast-paced environment with prioritization skills and make good decisions in times of urgency
- Computer skills: Word, Excel, Outlook, PowerPoint, Access, Internet
- Mathematical skills: general arithmetic, basic algebra, percentages, fractions
- Advanced English: fluent in speaking, writing, and reading
- Experience in computer-based accounting systems
- Food industry experience preferred
- Ability to use office equipment, fax, copier, computers, printers, telephones, and calculators
- Ability to use hand tools
- Follows OSHA and REI safety regulations and procedures
- Maintains confidentiality
- Adheres to work schedules
- Supports food safety and food quality requirements for Safe Quality Food (SQF)
Benefits
Comp & perks- Participates in training sessions, meetings, skill building, and professional development classes
- Full-time employment