Rembrandt Foods

Customer Support

• Coordinate all customer service activities for a select account base of high-profile strategic customers
• Coordinate order status with plant departments to ensure customer delivery commitments are met
• Determine customer requirements and expectations and recommend specific products and solutions
• Verify and present prices based on contracted agreements
• Manage CRM processes for select accounts and designated salespersons, including pricing requests, sample requests, and complaint entry
• Cultivate positive and enduring customer relationships
• Educate customers about product terminology, features, and benefits
• Identify customer satisfaction trends and understand customer needs and preferences
• Maintain accurate records of customer discussions and correspondence
• Maintain customer database and contact information
• Manage and communicate project work for top-tier accounts across supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from first order through shipment
• Complete sales and forecasting reports
• Create and maintain cross-functional teams to meet customer and internal expectations
• Understand the market value and competitive factors of egg products
• Support and provide backup for the Customer Service Manager and Customer Service Representatives as needed
• Perform other assigned tasks
• Follow safety, biosecurity, environmental, animal welfare, confidentiality, and food safety procedures
• Ensure a safe and clean work environment

Explore Customer Service Representative at Rembrandt Foods. Review requirements and application details.

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Customer Service Representative