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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in utility billing processes, customer account management, and effective communication. Capable of resolving customer queries efficiently while maintaining high standards of accuracy and compliance.
Highest-signal resume keywords
Utility Billing KnowledgeCustomer Account ManagementStrong Communication SkillsProblem-Solving SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ProcessesMetering Data InterpretationPayment ProcessingData EntryPerformance Target Management
Soft Skills
Organizational SkillsTime ManagementDecision-Making SkillsCustomer Service OrientationCollaboration
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookCRM Systems
Certifications & Qualifications
GCSE in MathsGCSE in English
Industry Keywords
Energy SectorUtilitiesCustomer ServiceBilling DiscrepanciesAccount Management
About the role
Key responsibilities & impact- Respond to customer enquiries via telephone and email
- Take ownership of customer queries and resolve issues within agreed timescales
- Provide information relating to billing, metering, charges and account balances
- Handle customer concerns and complaints professionally
- Work towards service levels, quality standards and performance targets
- Maintain accurate customer account information, billing details and records
- Provide invoices, statements, transaction reports and billing breakdowns
- Process customer payments and respond to payment-related enquiries
- Investigate billing discrepancies and liaise with relevant departments
- Manage customer move-in and move-out requests
- Develop understanding of utility billing processes, metering data and tariff calculations
- Interpret consumption information and explain associated charges
- Assist with metering and billing discrepancy resolution
- Handle enquiries according to procedures and compliance requirements
- Support administration of new customer accounts and site set-ups
- Maintain accurate residency and customer information
- Collaborate with customer service, billing, finance and operational teams
- Identify recurring customer issues and suggest process and service improvements
- Contribute to customer satisfaction, team performance and operational efficiency
Requirements
What you’ll need- Previous experience in an office-based administrative, operational or customer service role
- Experience working in a customer-facing position within a service-led environment
- Strong written and verbal communication skills
- Excellent organisational and time management abilities
- High attention to detail and accuracy
- Confident problem-solving and decision-making skills
- Good general IT skills, including Microsoft Excel, Word and Outlook
- Experience working with structured processes, deadlines and performance targets
- GCSE qualifications in Maths and English, or equivalent
- Previous experience within the energy, utilities or related service sectors (desirable)
- Knowledge of utility billing, metering or account management (desirable)
- Experience using CRM or specialist customer management systems (desirable)
- Previous experience within finance, billing or commercial administration (desirable)
- An understanding of energy and utility markets (desirable)
- Experience managing competing priorities in a busy customer service environment (desirable)
Benefits
Comp & perks- Opportunity to develop specialist industry knowledge
- Potential progression into senior customer service, training and management positions
- Some flexibility in working hours may be required in the future
- Professional development and continuous learning opportunities