Head of Agentic Operations – AI Workforce Architect

Remote Choice

. Design, build, operate and govern the Group's digital workforce comprising AI agents and automated workflows across sales, broking operations, compliance, finance and HR .

Posted 10/27/2026full-timeRemote • South AfricaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing AI agents and automated workflows, with a strong focus on compliance with UK GDPR and South Africa's POPIA. Proficient in managing automation tools and ensuring operational continuity while training employees to effectively utilize AI technologies.

Highest-signal resume keywords

AI Agent DevelopmentAutomation Workflow DesignAPI IntegrationPython or JavaScript/TypeScript ProficiencyCompliance with UK GDPR and POPIA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automation DevelopmentPrompt DesignTool DefinitionJSON KnowledgeWebhooksLLM-Based AgentsScheduled TasksFunction CallingError MonitoringPerformance Measurement

Soft Skills

Clear Written CommunicationTechnical Explanation to Non-Technical Colleagues

Tools & Technologies

ClaudeMakeMonday.comZendeskSalesforceXeroMicrosoft 365Power AutomateN8nZapier

Industry Keywords

InsuranceFinancial ServicesRegulated DataOperational ValueAgent Register

Tech Stack

Tools & technologies

JavaScriptPythonTypeScript

About the role

Key responsibilities & impact

Design, build, operate and govern the Group's digital workforce comprising AI agents and automated workflows across sales, broking operations, compliance, finance and HR
Automate routine tasks so employees can supervise outcomes and focus on clients and higher-value activities
Design and build AI agents and automations using Claude, LLMs, Make, monday.com, Zendesk, Salesforce, Xero and Microsoft 365 through APIs and connectors
Develop and maintain prompts, tool definitions, connectors and scheduled tasks
Rapidly prototype solutions and prepare successful implementations for reliable production use
Maintain the Group Agent Register with agent ownership, purpose, data access, schedules, controls and performance measures
Conduct weekly audits and improve, fix or retire underperforming agents
Monitor agent runs, errors and operating costs, taking corrective action
Implement human approval gates for consequential AI-agent actions
Apply least-privilege access, logging, testing and evaluation before production release
Ensure compliance with UK GDPR and South Africa's POPIA
Report monthly on hours removed, costs avoided, error rates and income supported
Prioritise development based on measurable commercial and operational value
Train employees to work effectively with AI agents and develop clear operating procedures
Ensure every agent has a named human owner
Select automation tools and vendors while controlling subscription and usage costs
Maintain automation-environment documentation for operational continuity
Complete the Agent Register by day 30, deploy at least 5 production agents by day 90, maintain over 95% run success, resolve failures within 2 working days and achieve staff certification targets by month 6

Requirements

What you’ll need

At least 5 years building software or automation, including 2 years developing LLM-based agents or workflows used in production
Strong practical knowledge of APIs, webhooks, and JSON
Proficiency in Python or JavaScript/TypeScript
Deep experience with at least one automation platform, such as Make, n8n, Zapier, or Power Automate
Practical experience in prompt design, tool use (function calling), and evaluating model outputs
Portfolio of deployed agents or automations with measurable results
Clear written English and ability to explain technical work to non-technical colleagues
Experience with the Claude API, Model Context Protocol (MCP), Claude scheduled tasks or skills is desirable
Integration experience with monday.com, Salesforce, Zendesk, Xero or Microsoft 365 (Graph) is desirable
Insurance or financial services experience, including understanding of regulated data, is desirable
Experience leading a small technical team or contractors is desirable

Benefits

Comp & perks

Employed through Remote Choice as Employer of Record (EOR) on behalf of the client Group
Remote work arrangement
Staff training through the Group's monday.com and Claude competency programme