Junior AI Engineer

Remote Choice

. Develop practical AI, automation, and data solutions that improve work processes and client services .

Posted 9/17/2026full-timeRemote • South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing AI and automation solutions to enhance operational efficiency and client services, with strong skills in data analysis, API integration, and dashboard creation using Microsoft technologies.

Highest-signal resume keywords

AI Solution DevelopmentAutomation ScriptingData AnalysisAPI IntegrationMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonPowerShellData AnalysisDashboard CreationREST APIsJSONAutomation ImplementationMicrosoft Power BIMicrosoft Power AppsMicrosoft Graph

Soft Skills

Analytical SkillsProblem-SolvingAttention to DetailClear CommunicationIndependent Investigation

Tools & Technologies

N-ableConnectWiseHaloMicrosoft CopilotClaudeMicrosoft FoundryPower BIMicrosoft 365Power AppsAzure

Industry Keywords

MSPB2B IT ServicesData SecurityClient Information HandlingService Desk Efficiency

Tech Stack

Tools & technologies

AzurePython

About the role

Key responsibilities & impact

Develop practical AI, automation, and data solutions that improve work processes and client services
Help develop and extend PIA, the internal AI automation tool, to improve service desk efficiency and reduce manual processes
Build, test, and maintain automation scripts across RMM and PSA platforms, including N-able, ConnectWise, and Halo
Investigate, develop, and maintain APIs and integrations between internal and client-facing systems
Clean, reconcile, and analyse data from multiple platforms to ensure accuracy and consistency
Build and maintain dashboards and reports covering service delivery, client health, and financial performance
Identify opportunities where AI and automation can improve internal and client processes
Use Microsoft Copilot, Claude, Microsoft Foundry, and other AI tools to design and build business-focused solutions
Support AI projects from initial brief and requirements gathering through development, UAT, and completion
Create and maintain documentation for AI and automation implementations
Track, measure, and report the commercial and operational impact of implemented automations and AI solutions
Test solutions, investigate issues, troubleshoot problems, and escalate where appropriate
Continue developing knowledge of AI, automation, Microsoft technologies, and business systems

Requirements

What you’ll need

Graduate or junior-level background in computer science, data, AI, business systems, or a related discipline, or equivalent practical experience
Strong analytical and problem-solving skills
Good working knowledge of Microsoft 365 and Power Apps
Working knowledge of Python and/or PowerShell
Some hands-on experience with data analysis
Some hands-on experience using Power BI to create dashboards, reports, or analyse data
Genuine interest in AI and automation, particularly using technology to solve practical operational and business problems
Confidence reading API documentation and an interest in testing and building integrations
Strong documentation habits and good attention to detail
Clear written and verbal communication skills, including the ability to communicate with non-technical colleagues
Confidence to investigate problems independently while recognising when to ask for support or escalate an issue
Willingness to learn new platforms, tools, and technologies as the role develops
Experience or exposure to N-able, ConnectWise, or Halo is advantageous
Familiarity with Microsoft 365, Azure, Power BI, Microsoft Graph, and Power Apps is advantageous
Familiarity with Microsoft Copilot, Copilot Studio, and Microsoft Foundry is advantageous
Understanding of REST APIs, JSON, and systems integration is advantageous
Awareness of data security, data sensitivity, and responsible handling of business and client information is advantageous
Experience building an AI-assisted dashboard, application, workflow, or automation is advantageous
Experience within an MSP or B2B IT services environment is advantageous

Benefits

Comp & perks

Opportunity to develop skills while working on real-world projects across internal systems and client environments
Increasing responsibility as technical skills and knowledge develop