IT Administrator

Remote Legal Staff

. Take over day-to-day IT management for the internal team of 80+ and serve as the first point of contact for IT issues .

Posted 10/8/2026full-timeRemote • Mexico, Philippines, South Africa, Brazil, Colombia, Argentina, IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT administration and support for remote teams, with a strong focus on user management, help desk operations, and security protocols. Proficient in managing Google Workspace and providing remote support across diverse geographical locations.

Highest-signal resume keywords

IT AdministrationGoogle Workspace ManagementHelp Desk Setup and AdministrationRemote Support ExperienceMFA and Role-Based Access Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT AdministrationGoogle WorkspaceHelp Desk PlatformsUser Account ManagementMFA EnforcementSSO KnowledgeDNS ManagementSaaS ManagementBasic Automation SkillsDocumentation Writing

Soft Skills

Customer ServicePatience with Non-Technical UsersIndependent WorkProactive Problem SolvingExcellent Communication

Tools & Technologies

FreshdeskZendeskJira Service ManagementAnyDeskTeamViewerSlackZapierMake

Industry Keywords

Remote SupportDistributed OrganizationLegal ServicesData ConfidentialityProfessional Services

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Take over day-to-day IT management for the internal team of 80+ and serve as the first point of contact for IT issues
Propose IT policies and acceptable-use guidelines for senior management approval
Build onboarding, help desk, and documentation processes that scale with staff growth
Administer Google Workspace users, groups, shared drives, sharing settings, and security defaults
Manage accounts, licenses, and access across Slack, recruiting CRM, project management, HR, and time-tracking platforms
Own internal-team onboarding and offboarding, ensuring access is ready on day one and removed on the last day
Maintain an accurate inventory of users, roles, access levels, and licenses
Enforce MFA, password management, and role-based access; conduct periodic access reviews
Provide remote support across Latin America, the Philippines, South Africa, and the U.S. via chat, video, and remote desktop
Troubleshoot tool and account issues on team members' personal computers
Help placed legal professionals with tool setup, software installation, and computer issues, excluding client or law-firm systems
Select, set up, and operate the help desk platform, including triage, response times, and tracking
Build a self-service knowledge base based on common support questions
Review SaaS tools and subscriptions for overlaps and unused seats; track renewal dates
Prepare cost-saving recommendations with supporting numbers for senior management
Identify support patterns and create guides, how-to videos, or training sessions
Manage DNS, domain, and subdomain technical setup, including email records, for the marketing team
Support the remote team during U.S. Pacific business hours, starting at 8 a.m. PT
Help support the company’s time-tracking software
Deliver documented onboarding/offboarding checklists, enforce MFA, launch the help desk, and provide training materials within the first 90 days

Requirements

What you’ll need

3–5 years of hands-on IT administration or support in a fully remote or distributed organization
Experience as the sole or primary IT person for a remote organization, owning administration and support end to end without on-site access to users or devices
Experience managing 100+ users in Google Workspace, or equivalent Microsoft 365 tenant administration
Hands-on experience setting up and administering a help desk or ticketing platform such as Freshdesk, Zendesk, Jira Service Management, or similar
Experience providing remote support with tools such as AnyDesk, TeamViewer, or similar
Experience managing user accounts and licenses across multiple SaaS platforms
Working knowledge of SSO, MFA enforcement, and role-based access control
Excellent written and verbal English
Strong customer service instincts and patience with non-technical users
Ability to work independently and proactively in an async-first environment
Preferred: experience writing end-user documentation or running short trainings
Preferred: Slack administration and integrations
Preferred: basic DNS knowledge, including domains, subdomains, and email records
Preferred: basic automation skills using Zapier, Make, or similar
Preferred: background in legal, professional services, staffing, or BPO environments
Preferred: familiarity with data confidentiality expectations in legal or other regulated industries
Preferred: experience as a company's first IT hire or building IT from scratch
Preferred: experience supporting globally distributed teams across multiple time zones

Benefits

Comp & perks

Competitive base salary
Annual performance bonus
Anniversary loyalty bonuses
Company-sponsored health insurance
Generous PTO that increases with tenure (up to 30 days per year)
Birthday PTO day
7 U.S. paid holidays
5 paid sick days per year
Bereavement leave
Additional unpaid personal leave is available
Home office stipend for equipment and workspace upgrades
Computer replacement stipend
Monthly internet allowance (increases with tenure)
Professional development and training programs
Education support for high performers
A collaborative, supportive team culture
Clear path to growth: promotion from within and rewards for performance