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Remote Legal Staff

Tech Support Manager

Remote Legal Staff

. Take full ownership of the IT function .

Posted 9/17/2026full-timeRemote • Mexico, Philippines, South Africa, Brazil, Colombia, Argentina, IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT management, including ownership of Google Workspace environments, IT service desk platforms, and SaaS tool portfolios. Capable of building scalable IT support functions and implementing security measures while providing excellent customer service.

Highest-signal resume keywords
Google Workspace AdministrationIT Service Desk ManagementSaaS Tool Portfolio ManagementMFA EnforcementVendor Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT ManagementUser Account ManagementAccess ProvisioningSecurity Policy CreationAudit and ComplianceDigital Ecosystem DiagnosisRole-Based Access ControlBasic Automation Skills
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationCustomer Service InstinctsProactive Work EthicAbility to Work Independently
Tools & Technologies
FreshdeskZendeskJira Service ManagementGoogle WorkspaceSlack Administration
Industry Keywords
SaaSRemote WorkLegal ServicesProfessional ServicesStaffing Environments

About the role

Key responsibilities & impact
  • Take full ownership of the IT function
  • Audit existing tools, accounts, licenses, and configurations; document gaps
  • Build an IT roadmap and 90-day priority plan
  • Create and maintain IT policies, acceptable-use guidelines, and a self-service knowledge base
  • Fully own and secure the Google Workspace environment
  • Enforce MFA, security defaults, password management, and data-sharing controls
  • Manage user accounts, licenses, access provisioning, and deprovisioning across platforms
  • Maintain an inventory of users, roles, access levels, and licenses
  • Audit SaaS subscriptions and eliminate unnecessary or duplicate tools
  • Manage vendor relationships, renewals, and negotiations
  • Track license utilization
  • Select, implement, and manage an IT ticketing/service desk platform
  • Build self-service resources to reduce repetitive support requests
  • Conduct periodic access reviews and identify security gaps
  • Recruit, onboard, and manage IT Support Specialists as the organization grows
  • Build a scalable IT support function for a growing global team
  • Support marketing with domain, subdomain, and web development needs
  • Diagnose the digital ecosystem and propose immediate and mid-term solutions within the first 90 days

Requirements

What you’ll need
  • 4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management role
  • Google Workspace Admin experience managing for 100+ users
  • Experience with an IT service desk platform such as Freshdesk, Zendesk, Jira Service Management, or similar
  • Experience managing a SaaS tool portfolio across multiple platforms
  • Working knowledge of SSO, SAML, MFA enforcement, and role-based access control
  • Excellent written and verbal English
  • Ability to work independently and proactively in a fully remote, async-first environment
  • Strong customer service instincts and ability to support non-technical audiences
  • Preferred: experience as a company's first IT hire or building IT from scratch
  • Preferred: Slack administration and integrations
  • Preferred: background in legal, professional services, or staffing environments
  • Preferred: experience supporting globally distributed teams across multiple time zones
  • Preferred: basic automation skills with Zapier, Make, or similar

Benefits

Comp & perks
  • Competitive base salary
  • Annual performance bonus
  • Anniversary loyalty bonuses
  • Company-sponsored health insurance
  • Generous PTO that increases with tenure (up to 30 days per year)
  • Birthday PTO day
  • 7 U.S. paid holidays
  • 5 paid sick days per year
  • Bereavement leave
  • Additional unpaid personal leave is available
  • Home office stipend for equipment and workspace upgrades
  • Computer replacement stipend
  • Monthly internet allowance (increases with tenure)
  • Professional development and training programs
  • Education support for high performers
  • Collaborative, supportive team culture
  • Clear path to growth and promotion from within