Employee Support Specialist – HR, Payroll, Global Employment

Remote People

. Provide end-to-end support to employees and clients across EMEA .

Posted 9/29/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing employee support cases across EMEA, with a strong focus on payroll, benefits, and compliance. Proven ability to investigate issues, communicate effectively with stakeholders, and contribute to process improvements.

Highest-signal resume keywords

Employee SupportHR OperationsPayroll SupportCase ManagementSLA Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ManagementBenefits AdministrationOnboardingOffboardingEmployment ComplianceIssue InvestigationCase ResolutionDocumentationProcess ImprovementKnowledge Management

Soft Skills

Attention to DetailJudgementPrioritizationCommunicationProblem Solving

Tools & Technologies

ZendeskServiceNowJiraSalesforceWorkdayBambooHR

Industry Keywords

EMEAGlobal EmploymentEORPEOHRTechMultinational HR Shared Services

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide end-to-end support to employees and clients across EMEA
Manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes
Investigate issues and identify appropriate resolution paths
Own employee and client support cases from initial query through resolution
Review case history, internal systems, documentation, and country-specific guidance to identify root causes
Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers
Maintain stakeholder communication, provide updates, set expectations, and escalate appropriately
Manage a high-volume case queue, prioritise urgent matters, and meet agreed SLAs
Document case outcomes and identify recurring issues, knowledge gaps, and process improvements
Contribute to knowledge-base articles, SOPs, and scalable support processes

Requirements

What you’ll need

At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services
Hands-on experience supporting employees or clients across multiple EMEA countries
Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance
Ability to independently investigate issues, identify stakeholders, and drive cases through resolution
Experience working in a ticketing or case-management environment
Familiarity with SLAs, quality metrics, CSAT, and/or case volumes
Excellent written and verbal English communication skills
Strong judgement, attention to detail, and ability to prioritise competing requests
Experience with Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred

Benefits

Comp & perks

A competitive salary
An asynchronous working environment
A "Remote-First" company environment (or Hybrid) - based on the nature of the job
The ability to work from abroad for a short period of time
Growth opportunities within the company
Necessary hardware provided to all new joiners