Remote People

Customer Support

• Provide end-to-end support to employees and clients across EMEA
• Manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes
• Investigate issues and identify appropriate resolution paths
• Own employee and client support cases from initial query through resolution
• Review case history, internal systems, documentation, and country-specific guidance to identify root causes
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers
• Maintain stakeholder communication, provide updates, set expectations, and escalate appropriately
• Manage a high-volume case queue, prioritise urgent matters, and meet agreed SLAs
• Document case outcomes and identify recurring issues, knowledge gaps, and process improvements
• Contribute to knowledge-base articles, SOPs, and scalable support processes

Employee Support Specialist – HR, Payroll, Global Employment

• Prepare full U.S. federal and multi-state individual income tax returns (Form 1040), including supporting schedules
• Prepare U.S. partnership returns (Form 1065), including Schedules K-1, K-2/K-3, and partner capital account reconciliations
• Prepare U.S. C-corporation and S-corporation returns (Form 1120/1120S), including Schedule M-1/M-3 reconciliations, book-to-tax adjustments, and multi-state apportionment
• Review client-provided source documents for completeness and accuracy
• Resolve routine IRS and state tax authority notices, including obtaining Power of Attorney and communicating with IRS agents
• Identify and research technical tax issues, escalating open items to the reviewing Manager
• Prepare supporting workpapers reconciling tax positions to source data
• Respond to review notes and complete revisions within agreed timelines
• Collaborate closely with the reviewing Manager

Senior Tax Associate

Data Entry

• Process and organize administrative files
• Accurately enter data into an internal case management system
• Review documents and identify and remove duplicate pages
• Download, name, and manage electronic case files
• Provide general administrative support
• Work with no client contact required

Legal Admin, Data Processor

Director

• Own overall growth and commercial performance across a portfolio of strategic global accounts
• Manage 3–5 complex multinational accounts
• Build executive relationships with C-suite, SVP and VP stakeholders
• Develop multi-year account strategies across business units, geographies, sites and use cases
• Lead and coach senior account owners and technical specialists
• Handle complex pricing, negotiation and deal structuring
• Conduct executive-level account planning, forecasting and portfolio reporting
• Identify expansion opportunities within large, matrixed organizations
• Align cross-functionally across Sales, Delivery, Product and other internal teams
• Manage executive escalations and relationships when required
• Build multi-year growth plans across large global organizations

Strategic Client Director – Global Enterprise Accounts

Performance Marketing

• Build and execute 1:1 and 1:few ABM campaigns against strategic named accounts
• Partner with Sales on account targeting, messaging, sequencing and engagement
• Research enterprise accounts and identify relevant business triggers and campaign angles
• Build HubSpot lists, segmentation, workflows, sequences, tracking and attribution
• Develop and launch top-of-funnel campaigns across priority verticals
• Manage always-on LinkedIn and targeted paid programs
• Support event and webinar promotion and follow-up
• Contribute to SEO and answer-engine optimization initiatives
• Track campaign performance and translate engagement into actionable commercial insights
• Continuously improve campaigns based on pipeline and account-level performance
• Own enterprise campaigns from strategy through execution
• Influence how the campaign function scales

B2B Campaign Manager – Enterprise ABM

• Provide client-facing HR Operations and Global Employment support throughout the employment lifecycle
• Manage and resolve complex client and employee cases through the ticketing platform
• Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding
• Investigate issues, identify root causes, and provide accurate resolutions
• Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams
• Communicate progress, timelines, and outcomes clearly with clients and employees
• Escalate complex or high-risk cases with complete context and ownership
• Apply country-specific employment requirements across EMEA and maintain accurate case documentation
• Contribute to knowledge-base content, self-service resources, and process improvements
• Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience
• Use client feedback and support trends to improve processes and service delivery

Employee Support Specialist – HR, Payroll, Global Employment

Senior Tax Associate

Legal Admin, Data Processor

Strategic Client Director – Global Enterprise Accounts

B2B Campaign Manager – Enterprise ABM

HR Operations, Global Employment Support Specialist – EMEA