HR Operations, Global Employment Support Specialist – EMEA

Remote People

. Provide client-facing HR Operations and Global Employment support throughout the employment lifecycle .

Posted 9/18/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations and Global Employment support, with a strong focus on managing complex employee cases and ensuring compliance with country-specific employment requirements across EMEA. Proficient in utilizing ticketing systems to enhance service delivery and improve processes.

Highest-signal resume keywords

HR Operations ExperienceEmployee Lifecycle ManagementTicketing System SupportEMEA Employment ComplianceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsEmployee LifecyclePayroll SupportBenefits AdministrationCompliance ManagementOffboarding ProcessesCase InvestigationProcess ImprovementDocumentation CreationKnowledge-Base Development

Soft Skills

Detail-OrientedHighly OrganizedIndependent WorkProblem-SolvingCross-Functional Coordination

Tools & Technologies

ZendeskFreshdeskIntercomSalesforceServiceNow

Industry Keywords

Global EmploymentPEOEOREMEAClient-Facing Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide client-facing HR Operations and Global Employment support throughout the employment lifecycle
Manage and resolve complex client and employee cases through the ticketing platform
Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding
Investigate issues, identify root causes, and provide accurate resolutions
Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams
Communicate progress, timelines, and outcomes clearly with clients and employees
Escalate complex or high-risk cases with complete context and ownership
Apply country-specific employment requirements across EMEA and maintain accurate case documentation
Contribute to knowledge-base content, self-service resources, and process improvements
Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience
Use client feedback and support trends to improve processes and service delivery

Requirements

What you’ll need

3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support
Experience supporting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow
Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding
Experience supporting multiple EMEA countries and navigating country-specific employment requirements
Strong written and verbal English communication skills
Ability to investigate complex cases, coordinate cross-functional stakeholders, and maintain ownership through resolution
Ability to manage a high-volume queue, prioritize urgent cases, and work against SLAs
Highly organized and detail-oriented; comfortable working independently in a remote, fast-paced environment
Experience creating documentation, knowledge-base articles, or process improvements is a plus

Benefits

Comp & perks

A competitive salary
An asynchronous working environment
A "Remote-First" company environment (or Hybrid) - based on the nature of the job
The ability to work from abroad for a short period of time
Growth opportunities within the company
Necessary hardware provided to all new joiners