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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Clio or comparable practice management software, with a strong focus on attention to detail and accuracy in managing high-volume collections dockets. Capable of effectively communicating in English and handling client interactions with professionalism and composure.
Highest-signal resume keywords
Proficiency In ClioHigh Attention To DetailExperience In CollectionsExcellent Written And Spoken EnglishAI-Forward Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument PreparationCall ScreeningPleading SubmissionEngagement Letter Generation
Soft Skills
Professional CommunicationComposure Under PressureOrganizational Skills
Tools & Technologies
Zoom Phone SystemIndiana E-Filing SystemAI Tools
Industry Keywords
CollectionsCreditor RightsU.S. Law Firm
About the role
Key responsibilities & impact- Serve as the first point of contact on a Zoom phone system
- Answer and screen 12 to 30 incoming calls per day
- Take detailed messages and route calls to the attorney, in-house paralegal, or title agent
- Field calls from adversaries and consumer debtors professionally and with composure
- Open new matters in Clio and complete all intake data entry
- Generate engagement letters from firm templates for attorney review and signature
- Create and maintain organized electronic client files
- Manage a high-volume collections docket for institutional creditor clients
- Prepare demand letters and assemble documents from standardized forms
- Submit pleadings and proposed orders through the Indiana e-filing system, after attorney review and approval
- Participate in daily Zoom check-ins with the attorney and periodic client calls
Requirements
What you’ll need- Excellent written and spoken English
- Prior experience in a U.S. law firm, particularly in collections or creditor rights, is strongly preferred
- Proficiency in Clio or comparable practice management software
- Comfortable working across multiple screens simultaneously
- High attention to detail and consistency; accuracy matters more than speed on repetitive tasks
- AI-forward mindset; the firm actively uses AI tools
- Reliable internet connection and professional remote work setup
- 3 monitor/screens required