Call Centre Agent

Remote Recruitment

. Handle inbound calls about orders, accounts and service queries .

Posted 9/25/2026full-timeRemote • South AfricaJunior💰 ZAR 23,000 - ZAR 25,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound customer service calls, accurately logging interactions in CRM systems, and resolving customer issues efficiently. Proficient in maintaining call quality and meeting response-time targets while collaborating with a team.

Highest-signal resume keywords

Call Centre ExperienceCRM LoggingClear English CommunicationCustomer Service SkillsAvailability for UK Hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingIssue ResolutionCall LoggingOutbound CallingMeeting Targets

Soft Skills

Team CollaborationCommunication SkillsProblem-Solving

Tools & Technologies

SalesforceZendesk

Industry Keywords

Customer ServiceInbound CallsOutbound CallsUK Customer Support

About the role

Key responsibilities & impact

Handle inbound calls about orders, accounts and service queries
Make scheduled outbound follow-up calls
Log every call accurately in the CRM
Resolve issues on the first call where possible and escalate the rest
Meet call quality and response-time targets
Work as part of the client's existing team with a named UK manager
Attend regular check-ins over video call and work toward defined goals

Requirements

What you’ll need

At least 1 year in a call centre or phone-based customer service role
Experience logging calls in a CRM or ticketing system such as Salesforce or Zendesk
Clear spoken and written English suited to UK customers
Reliable home internet, a headset and a quiet workspace
Availability for UK hours, Monday to Friday

Benefits

Comp & perks

Full training on the client's systems and products provided in the first weeks
100% remote work from home anywhere in South Africa
Fixed UK hours with weekends off
Long-term, full-time role with a UK employer
Support from the Remote Recruitment team from application through onboarding
Hands-on experience with UK clients and systems