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Remote Recruitment

Customer Onboarding Specialist

Remote Recruitment

. Run welcome and setup calls with new customers .

Posted 9/15/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 29,000 - ZAR 32,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and success, with strong capabilities in guiding clients through account setup and configuration. Proficient in creating onboarding documentation and utilizing CRM tools to enhance customer experience.

Highest-signal resume keywords
Customer Onboarding ExperienceCRM ProficiencyStrong Written And Spoken EnglishVideo Call FacilitationTemplate And Checklist Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
OnboardingAccount SupportCustomer SuccessTrainingSaaS Product Familiarity
Soft Skills
Organizational SkillsCommunication Skills
Tools & Technologies
HubSpotIntercomNotion

About the role

Key responsibilities & impact
  • Run welcome and setup calls with new customers
  • Guide customers through account configuration and first use
  • Track onboarding progress and chase outstanding steps
  • Prepare onboarding documentation and short how-to guides
  • Hand completed accounts to the support or success team
  • Gather feedback and flag common sticking points

Requirements

What you’ll need
  • Experience in onboarding, customer success, training or account support
  • Confident running video calls and explaining things simply
  • Experience with a CRM or customer platform
  • Strong written and spoken English and a well-organised approach
  • A reliable fibre connection, a working laptop and a quiet place to work
  • Experience onboarding customers onto a SaaS product (nice to have)
  • Familiarity with tools such as HubSpot, Intercom or Notion (nice to have)
  • Experience building templates or onboarding checklists (nice to have)

Benefits

Comp & perks
  • 100% remote — work from anywhere in South Africa
  • Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
  • Long-term placement with a stable UK employer
  • Ongoing support from the Remote Recruitment team throughout your placement