Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Remote Recruitment

Customer Retention Specialist

Remote Recruitment

. Contact customers at risk of cancelling .

Posted 10/12/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 29,000 - ZAR 32,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies and account support, with a strong ability to communicate clearly and persuasively in English. Proficient in utilizing CRM tools to track customer interactions and trends, while meeting retention targets effectively.

Highest-signal resume keywords
Customer Retention ExperienceCRM Proficiency (HubSpot, Zendesk)Clear Communication SkillsRetention Target AchievementChurn Reporting Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer RetentionAccount SupportCustomer ServiceChurn Reporting
Soft Skills
EmpathyPersuasiveness
Tools & Technologies
HubSpotZendeskGorgiasIntercom
Industry Keywords
Subscription BusinessE-commerce

About the role

Key responsibilities & impact
  • Contact customers at risk of cancelling
  • Handle cancellation requests with empathy and clear offers
  • Record cancellation reasons and share trends with the team
  • Run win-back and renewal follow-ups
  • Meet monthly retention and save-rate targets
  • Protect revenue by understanding why customers want to leave and offering retention solutions

Requirements

What you’ll need
  • Experience in customer retention, account support or customer service
  • Experience with a CRM or helpdesk such as HubSpot or Zendesk
  • Clear, persuasive spoken and written English
  • Comfort working to retention targets
  • A reliable laptop and stable fibre connection
  • Experience in subscription or e-commerce businesses (nice to have)
  • Familiarity with a tool such as Gorgias or Intercom (nice to have)
  • Experience reporting on churn (nice to have)

Benefits

Comp & perks
  • Full-time, 100% remote role
  • Working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
  • Clear onboarding and support
  • Stable remote career with a UK employer
  • Work from home with existing equipment
  • Recruitment team support from application through first day
  • Open communication throughout the hiring process