Customer Retention Specialist

Remote Recruitment

. Contact customers who are at risk of leaving or have cancelled .

Posted 9/25/2026full-timeRemote • South AfricaJunior💰 ZAR 29,000 - ZAR 32,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention strategies and account management, with a strong focus on tracking churn reasons and achieving retention targets. Proficient in utilizing CRM tools to maintain accurate customer records and insights.

Highest-signal resume keywords

Customer RetentionAccount ManagementCRM ExperienceRetention TargetsClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount ManagementChurn TrackingWin-Back CampaignsRenewal Campaigns

Soft Skills

Confident Phone MannerClear Written English

Tools & Technologies

HubSpotSalesforceZendesk

Industry Keywords

SaaS ExperienceUK Customers

About the role

Key responsibilities & impact

Contact customers who are at risk of leaving or have cancelled
Understand customers' reasons and offer the right solution
Run win-back and renewal campaigns
Track churn reasons and share insights with the team
Keep accurate notes in the CRM
Work with the client's existing team under a named manager in the UK
Attend regular video check-ins and work toward clear goals

Requirements

What you’ll need

1 to 2 years in customer retention, customer success or account management
Track record against retention or save-rate targets
Experience with a CRM such as HubSpot, Salesforce or Zendesk
Confident phone manner and clear written English
Reliable home internet and a quiet workspace
Subscription or SaaS experience (nice to have)
Experience with UK customers (nice to have)

Benefits

Comp & perks

100% remote: work from home anywhere in South Africa
Fixed UK hours with weekends off
Long-term, full-time role with a UK employer
Support from the Remote Recruitment team from application through onboarding
Hands-on experience with UK clients and systems