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Remote Recruitment

Customer Service Agent

Remote Recruitment

. Respond to customer queries via live chat, email and phone .

Posted 9/24/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 23,000 - ZAR 25,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a UK-facing support role. Proficient in using CRM systems and familiar with live chat support tools to enhance customer interactions.

Highest-signal resume keywords
Customer-Facing ExperienceCRM Software FamiliarityClear Written And Spoken EnglishProblem-Solving MindsetLive Chat Support Exposure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Patience Under PressureCalm Complaint Resolution
Tools & Technologies
ZendeskHelpdesk Software
Industry Keywords
Customer SupportUK-Facing SupportLive Chat Support

About the role

Key responsibilities & impact
  • Respond to customer queries via live chat, email and phone
  • Log and track cases accurately in the CRM
  • Resolve complaints calmly and escalate where needed
  • Follow up to confirm issues are fully resolved
  • Spot recurring issues and flag them to the team
  • Work 09:00–17:00 UK time (11:00–19:00 SAST)
  • Complete the hiring process, including a short recorded video interview if shortlisted
  • Introduce successful candidates to the UK employer

Requirements

What you’ll need
  • Experience in a customer-facing or support role
  • Familiarity with CRM or helpdesk software
  • Clear, friendly written and spoken English
  • Reliable home internet
  • Quiet workspace for UK-hours work
  • Patience under pressure
  • Problem-solving mindset
  • Experience in a UK-facing support role (nice to have)
  • Familiarity with Zendesk or similar tools (nice to have)
  • Exposure to live chat support (nice to have)

Benefits

Comp & perks
  • Permanent, fully remote role with a UK employer
  • Training
  • Clear path to grow within the team
  • No commute
  • Full-time employment with one UK employer, not a freelance marketplace or rotating pool of clients