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Remote Recruitment

Customer Service Agent

Remote Recruitment

. Answer customer queries by email, chat and phone .

Posted 10/10/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 23,000 - ZAR 25,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing customer queries through various channels, ensuring timely resolution and maintaining a calm demeanor during complaints. Proficient in using helpdesk tools and familiar with e-commerce platforms to enhance customer support.

Highest-signal resume keywords
Customer Service ExperienceHelpdesk Tool ProficiencyClear Written And Spoken EnglishCalm Complaint HandlingE-Commerce Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceCase LoggingOrder ProcessingIssue ResolutionHelpdesk System Usage
Soft Skills
Clear CommunicationFriendly ApproachProblem SolvingFeedback Sharing
Tools & Technologies
ZendeskFreshdeskLive Chat ToolsShopify
Industry Keywords
E-CommerceUK Customer Support

About the role

Key responsibilities & impact
  • Answer customer queries by email, chat and phone
  • Log and track cases in the helpdesk system
  • Resolve issues or escalate with clear notes
  • Process orders, returns and account changes
  • Share feedback that helps improve the service
  • Own customer queries from first contact to resolution
  • Help customers by email, chat and phone and solve problems the first time

Requirements

What you’ll need
  • Experience in customer service or support
  • Clear, friendly written and spoken English
  • Experience with a helpdesk tool such as Zendesk or Freshdesk
  • Calm approach when handling complaints
  • Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
  • Experience with live chat tools (nice to have)
  • Familiarity with e-commerce platforms such as Shopify (nice to have)
  • Previous work with UK customers (nice to have)

Benefits

Comp & perks
  • Fully remote work from anywhere in South Africa
  • Stable, full-time role with a UK employer
  • Clear expectations and a friendly, supportive team
  • Room to grow as the business grows