Customer Support Specialist

Remote Recruitment

. Resolve customer queries across email, chat and phone .

Posted 10/11/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 29,000 - ZAR 32,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support, effectively resolving queries through various communication channels while maintaining high satisfaction and response-time targets. Proficient in using help desk tools and documenting solutions to enhance customer experience.

Highest-signal resume keywords

Customer Support ExperienceHelp Desk Tool ProficiencyExcellent Written EnglishProblem-Solving SkillsTicket Prioritisation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportHelp Desk Tool ProficiencyTicket PrioritisationIssue ResolutionDocumentation Skills

Soft Skills

Calm MannerEmpathyCollaboration

Tools & Technologies

ZendeskFreshdeskCloud-Based Tools

Industry Keywords

SaaSE-CommerceHelp Centre ArticlesUK Customer Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Resolve customer queries across email, chat and phone
Investigate and escalate complex or technical issues
Document solutions in the help desk and knowledge base
Identify recurring issues and suggest improvements
Meet response-time and satisfaction targets
Own and resolve UK customer issues end to end
Work UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
Use modern, cloud-based tools while working from home
Collaborate with a friendly UK team

Requirements

What you’ll need

Experience in customer support or a service desk role
Experience with a help desk tool such as Zendesk or Freshdesk
Excellent written English
Calm, empathetic manner
Strong problem-solving and ticket prioritisation skills
Reliable computer, headset and stable fibre connection
Experience supporting UK or international customers (nice to have)
Familiarity with SaaS or e-commerce products (nice to have)
Experience writing help centre articles (nice to have)

Benefits

Comp & perks

Full-time, 100% remote role
Clear onboarding and support
Stable remote career with a UK employer
Work from home using existing equipment
Recruitment team support from application through first day
Open communication throughout the hiring process