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Remote Recruitment

Email Support Specialist

Remote Recruitment

. Answer customer emails clearly and accurately within agreed response times .

Posted 9/15/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 29,000 - ZAR 32,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in email and ticket-based customer support, with a strong focus on written communication and problem resolution. Proficient in using helpdesk tools and contributing to knowledge bases to enhance customer service efficiency.

Highest-signal resume keywords
Email Customer SupportHelpdesk Tool ExperienceExcellent Written EnglishResponse-Time TargetsKnowledge Base Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Email SupportTicket ManagementProblem InvestigationHelp Article ContributionLive Chat Support
Soft Skills
Clear CommunicationAttention to DetailProblem-Solving
Tools & Technologies
ZendeskFreshdeskIntercom
Industry Keywords
Customer SupportUK Customer BaseHelp Centre

About the role

Key responsibilities & impact
  • Answer customer emails clearly and accurately within agreed response times
  • Investigate issues and follow them through to resolution
  • Keep ticket records, tags and notes accurate
  • Escalate complex cases with a clear written summary
  • Spot recurring problems and flag them to the team
  • Contribute to help articles and saved reply templates
  • Own a UK company’s email support queue

Requirements

What you’ll need
  • Experience in an email, ticket or written customer support role
  • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
  • Excellent written English with a natural, professional tone
  • Comfortable working to response-time targets
  • A reliable fibre connection, a working laptop and a quiet place to work
  • Experience supporting a UK or international customer base
  • Familiarity with a knowledge base or help centre
  • Experience with live chat alongside email

Benefits

Comp & perks
  • 100% remote — work from anywhere in South Africa
  • Long-term placement with a stable UK employer
  • Ongoing support from the Remote Recruitment team throughout your placement