IT Helpdesk Agent

Remote Recruitment

. Log, triage and resolve first-line support tickets .

Posted 10/12/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 23,000 - ZAR 25,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT helpdesk support, including ticket management, user account administration, and troubleshooting of software and hardware issues. Proficient in using cloud-based tools and maintaining accurate knowledge-base documentation.

Highest-signal resume keywords

IT Helpdesk ExperienceTicketing Tool ProficiencyMicrosoft 365 KnowledgeClear Written CommunicationCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket ManagementUser Account AdministrationTroubleshootingPassword ResetIssue DiagnosisKnowledge-Base MaintenanceRemote SupportCloud-Based ToolsWindows Operating SystemGoogle Workspace Administration

Soft Skills

Clear CommunicationTeam CollaborationProblem Solving

Tools & Technologies

ZendeskFreshdeskTeamViewerMicrosoft 365Google Workspace

Certifications & Qualifications

CompTIA A+

Industry Keywords

Technical SupportFirst-Line SupportRemote WorkSouth African Talent

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Log, triage and resolve first-line support tickets
Reset passwords and manage user accounts
Set up and troubleshoot laptops, email and software
Escalate complex issues with clear notes
Keep knowledge-base articles accurate and current
Diagnose, fix or escalate staff technology issues
Keep every ticket moving until it is resolved
Work with a UK-based team using modern, cloud-based tools

Requirements

What you’ll need

Experience in an IT helpdesk or technical support role
Experience with a ticketing tool such as Zendesk or Freshdesk
Working knowledge of Microsoft 365 and Windows
Clear written English for explaining fixes simply
A reliable laptop and stable fibre connection
CompTIA A+ or similar certificate (nice to have)
Experience with Google Workspace admin (nice to have)
Familiarity with remote support tools such as TeamViewer (nice to have)
Must be South African talent working remotely from South Africa

Benefits

Comp & perks

Full-time, 100% remote role
Working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
Clear onboarding and support
Stable remote career with a UK employer
Work from home with existing equipment
Recruitment team support from application through first day