IT Helpdesk Agent

Remote Recruitment

. Provide first-line support for hardware, software, and account issues .

Posted 9/24/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 29,000 - ZAR 32,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in first-line IT support, including troubleshooting hardware and software issues, managing user accounts via Active Directory, and effectively communicating solutions to non-technical users. Proficient in logging and tracking tickets in helpdesk systems while maintaining a reliable workspace for UK hours.

Highest-signal resume keywords

Active Directory ManagementFirst-Line IT SupportTroubleshooting Hardware IssuesTicketing Systems ExperienceClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account ManagementTroubleshooting Software IssuesTicket LoggingPassword ResettingKnowledge Base Documentation

Soft Skills

Clear CommunicationProblem-Solving

Tools & Technologies

Helpdesk SystemRemote Support ToolsZendeskFreshdesk

Certifications & Qualifications

Relevant IT Certification

Industry Keywords

First-Line SupportIT SupportUser Access Management

About the role

Key responsibilities & impact

Provide first-line support for hardware, software, and account issues
Log, track, and resolve tickets in the helpdesk system
Reset passwords and manage user access via Active Directory
Escalate complex issues to second-line support
Document fixes and update the internal knowledge base
Support a UK team's IT issues as the first point of contact
Work 09:00–17:00 UK time (11:00–19:00 SAST)
Complete a short recorded video interview if shortlisted
Introduce successful candidates to the UK employer

Requirements

What you’ll need

Experience with Active Directory and user account management
Experience in a first-line IT support or helpdesk role
Comfort troubleshooting common hardware and software issues
Reliable home internet and a quiet space for UK-hours work
Clear communication when explaining fixes to non-technical users
Familiarity with remote support tools (nice to have)
Experience with ticketing systems such as Zendesk or Freshdesk (nice to have)
A relevant IT certification (nice to have)
Stable internet connection and a quiet workspace

Benefits

Comp & perks

Permanent employment
Fully remote work from anywhere in South Africa
No commute
Full-time employment with one UK employer
Opportunity to grow into second-line support
Stable UK-hours schedule (09:00–17:00 UK time / 11:00–19:00 SAST)
Clear hiring process and introduction to the employer