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Remote Recruitment

Live Chat Support Agent

Remote Recruitment

. Answer inbound live chats within the agreed response time .

Posted 9/17/2026full-timeRemote • South AfricaJunior💰 ZAR 23,000 - ZAR 25,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on live chat support, effective communication, and problem resolution. Proficient in using helpdesk tools and maintaining a friendly demeanor while managing customer inquiries.

Highest-signal resume keywords
Customer Service ExperienceHelpdesk Tool ProficiencyFast Typing SkillsKnowledge-Base WritingMulti-Chat Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceLive Chat SupportHelpdesk Tool ProficiencyKnowledge-Base WritingMulti-Chat Handling
Soft Skills
PatienceCalm Under PressureClear Written CommunicationFriendly Tone
Tools & Technologies
ZendeskFreshdeskIntercom
Industry Keywords
E-Commerce SupportSubscription SupportCall Centre SupportRetail Support

About the role

Key responsibilities & impact
  • Answer inbound live chats within the agreed response time
  • Resolve common queries directly using the knowledge base
  • Raise and track tickets for issues needing another team
  • Keep accurate notes on every conversation
  • Spot recurring problems and flag them to the team lead
  • Maintain a friendly, human tone even at busy times
  • Work 09:00–17:00 UK time (11:00–19:00 SAST) from home

Requirements

What you’ll need
  • One or more years in customer service, live chat, call centre or retail support
  • Fast, accurate typing with clear written English
  • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
  • Patience under volume and a calm approach to frustrated customers
  • Reliable home internet and a quiet space for UK-hours work
  • Exposure to e-commerce or subscription support (nice to have)
  • Experience with multi-chat handling (nice to have)
  • Familiarity with knowledge-base writing (nice to have)

Benefits

Comp & perks
  • Fully remote role
  • Work from home
  • Equipment guidance
  • Proper induction and training
  • Supportive team lead and manager contactable through the day
  • Realistic chat targets
  • Opportunities to move into senior support or team lead roles