Tenancy Manager – Residential Lettings

Remote Recruitment

. Manage active tenancies end to end, including enquiries, notices, terminations, check-outs, and deposit returns and disputes .

Posted 9/17/2026full-timeRemote • South AfricaJuniorMid-Level💰 ZAR 30,000 - ZAR 35,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing residential tenancies, including handling arrears, maintenance, and compliance with UK safety regulations. Proficient in utilizing property management systems to oversee a substantial portfolio while ensuring effective communication with landlords, tenants, and contractors.

Highest-signal resume keywords

Residential Property ManagementPortfolio ManagementProperty Management System ExperienceUK Lettings ComplianceARLA Propertymark Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tenancy ManagementArrears ManagementMaintenance CoordinationCompliance ReportingDeposit Management

Soft Skills

Proactive CommunicationIndependent WorkRisk Management

Tools & Technologies

MRIReapitAltoFixfloPayPropWeConnectUHomeletSignable

Certifications & Qualifications

ARLA Propertymark Qualification

Industry Keywords

UK LettingsDeposit SchemesSafety ComplianceGas SafetyElectrical Safety

About the role

Key responsibilities & impact

Manage active tenancies end to end, including enquiries, notices, terminations, check-outs, and deposit returns and disputes
Monitor rent accounts, chase arrears, update landlords, and handle Universal Credit paperwork
Triage maintenance by urgency, appoint contractors, obtain landlord approval, and follow every job to completion
Run weekly compliance reports and chase gas, electrical, EPC, fire safety, and licensing certificates
Clear daily diary actions and maintain complete, accurate notes in the property management system
Respond promptly on Teams and email, and flag risks early
Serve as the main contact for landlords, tenants, and contractors across a portfolio of 180 to 200 properties
Work 09:00 to 17:30 UK time, Monday to Friday, with a 30-minute unpaid lunch

Requirements

What you’ll need

At least 2 years in hands-on residential property or tenancy management, looking after arrears, maintenance and deposits
Experience personally managing a portfolio of around 150 or more units
Experience with a property management system such as MRI, Reapit, Alto, Fixflo, PayProp or WeConnectU
Track record of working independently, owning your caseload and communicating proactively
Reliable home office with fibre and backup power for loadshedding
UK lettings experience, including deposit schemes (TDS or DPS) and UK safety compliance is nice to have
ARLA Propertymark or an equivalent property qualification is nice to have
Familiarity with Homelet, Signable or other referencing and e-signing tools is nice to have

Benefits

Comp & perks

100% remote, from anywhere in South Africa
Full-time, long-term role
Structured training on the agency's systems and processes
UK bank holidays off
Annual leave