Virtual Banker

Renasant Bank

. Provide a complete range of banking services using Interactive Teller Machine live video technology connected to branches across the bank’s footprint .

Posted 9/22/2026full-timeLawrenceville • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer service and sales support within a banking environment, utilizing technology to enhance customer interactions and drive sales performance. Maintains a strong understanding of banking products, services, and regulatory requirements while fostering teamwork and effective communication.

Highest-signal resume keywords

Customer Service ExperienceSales and Marketing SkillsKnowledge of Banking ProductsEffective Communication SkillsDetail-Oriented Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Transactions ProcessingAccount MaintenanceCross-Selling Bank ProductsLoan Payment ProcessingRegulatory Compliance Knowledge

Soft Skills

TeamworkProblem-SolvingPositive AttitudeEffective Communication

Tools & Technologies

Interactive Teller MachineTechnology Software Products

Industry Keywords

Banking ServicesCustomer Experience CenterRetail Deposit ProductsLoan ProductsOperational Issues

About the role

Key responsibilities & impact

Provide a complete range of banking services using Interactive Teller Machine live video technology connected to branches across the bank’s footprint
Provide exceptional customer service, including cashing checks, depositing checks, account servicing, account maintenance, and explaining available products
Build relationships with video banking customers and identify sales opportunities, including new accounts, cross-selling existing accounts, and loan opportunities
Meet or exceed established service and sales performance standards
Maintain confidentiality and security of customer information according to regulatory and company guidelines
Process customer transactions accurately, including deposits, transfers, stop payments, and loan payments
Answer customer inquiries regarding a broad range of financial services efficiently and timely
Uncover banking needs through discovery conversations and promote or cross-sell bank products and services
Investigate, track, and resolve customer problems and inquiries
Maintain knowledge of Customer Experience Center policies, procedures, products, services, operating procedures, and regulations
Participate in training and learning opportunities
Exhibit positive team spirit and assist internal and external customers
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required; college education preferred
Minimum of 1 year of experience in customer service and/or sales required
Detail-oriented and good organizational skills
Ability to produce individual and team sales and customer experience results
Effective written and verbal communication skills, including a pleasant tone
Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs
Strong sales and marketing skills, with proven ability to sell bank products and services preferred
Strong sense of teamwork and ability to work cooperatively in a team environment
Comfortable using a variety of technology software products
Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking, and retail deposit/loan products and services preferred
Ability to work and adhere to a flexible schedule in a demanding and fast-paced environment; hours may exceed 40 hours per week, including Saturday rotations
Ability to meet the physical demands of the role, including occasionally lifting up to 25 pounds