Renasant Bank

Banker

• Provide a complete range of banking services using Interactive Teller Machine live video technology connected to branches across the bank’s footprint
• Provide exceptional customer service, including cashing checks, depositing checks, account servicing, account maintenance, and explaining available products
• Build relationships with video banking customers and identify sales opportunities, including new accounts, cross-selling existing accounts, and loan opportunities
• Meet or exceed established service and sales performance standards
• Maintain confidentiality and security of customer information according to regulatory and company guidelines
• Process customer transactions accurately, including deposits, transfers, stop payments, and loan payments
• Answer customer inquiries regarding a broad range of financial services efficiently and timely
• Uncover banking needs through discovery conversations and promote or cross-sell bank products and services
• Investigate, track, and resolve customer problems and inquiries
• Maintain knowledge of Customer Experience Center policies, procedures, products, services, operating procedures, and regulations
• Participate in training and learning opportunities
• Exhibit positive team spirit and assist internal and external customers
• Perform other related duties as assigned

Virtual Banker