Customer Service Representative

Renovation Brands

. Answer inbound customer inquiries and make outbound follow-up calls .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on relationship building, effective communication, and problem resolution. Proficient in managing customer inquiries and orders while utilizing CRM systems to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsCRM Systems FamiliarityAnalytical Problem-Solving SkillsOrder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Interaction DocumentationEmail CommunicationOrder Status TrackingSales Conversion Techniques

Soft Skills

Exceptional Customer ServiceTask PrioritizationFlexibility And AdaptabilityStress ManagementRelationship Building

Tools & Technologies

Customer Service SoftwareCRM SystemsAI Tools

Industry Keywords

Remote Customer ServiceVendor ManagementTrade Customer SupportOrder FulfillmentCustomer Experience Enhancement

About the role

Key responsibilities & impact

Answer inbound customer inquiries and make outbound follow-up calls
Provide exceptional customer service and promptly resolve issues
Document and maintain accurate records of customer interactions
Accurately process customer orders using the company’s order management system
Track and monitor order status and update customers on order progress
Collaborate with warehouse and logistics teams to ensure timely order fulfillment and delivery
Act as the primary contact for vendors regarding orders, payments, and deliveries
Build and maintain strong vendor relationships
Manage and respond to customer and vendor emails promptly and professionally
Draft clear and concise email communications
Follow up on email interactions to ensure satisfactory resolution
Communicate with customers via online chat
Serve as the primary contact for trade customers
Support trade customers with orders, product information, and account management
Foster trade customer relationships to promote loyalty and repeat business
Turn leads into sales conversions through active relationship building and communication management
Report to the Customer Service Manager

Requirements

What you’ll need

2+ years of comparable Remote customer service experience
Excellent verbal and written communication skills
Analytical skills to identify issues, develop solutions, and implement effective customer service strategies
Commitment to providing exceptional customer service and enhancing the overall customer experience
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
Familiarity with customer service software, CRM systems, and basic IT skills
Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism
Comfortable using AI to enhance customer experience and drive operational efficiency within your role
Required to work from any location within the USA
Ability to work Monday-Friday, 8:30 am-5:00 pm EST

Benefits

Comp & perks

Medical, Dental, and Vision plans
401(k) Safe Harbor Plan with 4% employer match dollar for dollar
Paid vacation allocated by position
Numerous paid holidays
Paid Parental Leave
Paid Sick Days (based on applicable state laws)
Employee Discount program across all brands at a price of 10%-20% above cost
Voluntary Life Insurance & Disability Insurance
Voluntary Accident & Critical Illness Insurance
Employee Referral Program w/Monetary Bonus
Discounts through LifeMart
Competitive Base Salary in line with market expectations