Renovation Brands

Customer Support

• Answer inbound customer inquiries and make outbound follow-up calls
• Provide exceptional customer service and promptly resolve issues
• Document and maintain accurate records of customer interactions
• Accurately process customer orders using the company’s order management system
• Track and monitor order status and update customers on order progress
• Collaborate with warehouse and logistics teams to ensure timely order fulfillment and delivery
• Act as the primary contact for vendors regarding orders, payments, and deliveries
• Build and maintain strong vendor relationships
• Manage and respond to customer and vendor emails promptly and professionally
• Draft clear and concise email communications
• Follow up on email interactions to ensure satisfactory resolution
• Communicate with customers via online chat
• Serve as the primary contact for trade customers
• Support trade customers with orders, product information, and account management
• Foster trade customer relationships to promote loyalty and repeat business
• Turn leads into sales conversions through active relationship building and communication management
• Report to the Customer Service Manager

Explore Customer Service Representative at Renovation Brands. Review requirements and application details.