Global Director, ELIS Program

Renovo Solutions

. Own the Enterprise Laboratory Instrument Services (ELIS) program end to end across North America and Europe .

Posted 9/21/2026full-timeRemoteLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing global laboratory service programs, ensuring compliance with safety and regulatory standards while driving operational excellence and client satisfaction. Capable of leading multi-country operations and executing strategic initiatives for program growth and profitability.

Highest-signal resume keywords

Global Program ManagementMulti-Country Operations LeadershipContractual Performance AccountabilityLaboratory Safety TrainingPharmaceutical Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program GovernanceService Transition ManagementChange Order ManagementData Integrity StandardsContract MobilizationEntitlement StrategyProfit and Loss ManagementWorkforce Transfer RegimesClient Relationship ManagementScope Expansion

Soft Skills

LeadershipConflict ResolutionCommunicationClient EngagementTeam Building

Certifications & Qualifications

Bachelor's Degree in Scientific DisciplineLaboratory Safety TrainingGxP Training

Industry Keywords

Laboratory ServicesScientific EquipmentBiotechnologyPharmaceuticalResearch EnvironmentOSHA GuidelinesSafety ComplianceService AgreementExecutive ReportingAsset Management Strategy

About the role

Key responsibilities & impact

Own the Enterprise Laboratory Instrument Services (ELIS) program end to end across North America and Europe
Own one operating model across intake, entitlement, dispatch, verification and payment
Own program-level contractual performance against the master service agreement and executed addenda
Lead program governance, steering meetings, checkpoint reviews and executive client reporting
Own the transition plan through go-live and post-go-live stabilization
Own a global data standard across four systems of record
Lead both Regional Directors of Operations and enforce common standards
Arbitrate regional conflicts with the global operating model
Own the global workforce position across different transfer regimes
Own succession, bench depth and retention plans for regional and site leadership
Own change orders and material scope changes across both regions
Own program profit and loss and global forecast accuracy
Own the commercial position on entitlement strategy with the Global Director, Sourcing and Payments
Approve deferment and coverage decisions with compliance or contractual consequences
Grow the program through scope expansion, third-party conversion and additional site onboarding
Hold senior client relationships and present at executive reviews and quarterly business reviews
Align Renovo's asset management strategy with client business goals
Escort and host OEM and third-party engineers when required
Maintain a safe working environment when visiting client sites

Requirements

What you’ll need

Fifteen years or more in laboratory, scientific or medical equipment service, with significant experience leading multi-country operations
Proven accountability for a global or multi-region managed service program at contract level
Experience operating across more than one workforce transfer regime, including automatic transfer jurisdictions
Experience holding a commercial position at contract level, including change orders and scope change
Experience in a pharmaceutical, biotechnology or research environment required
Experience of a large service transition or contract mobilisation required
Bachelor's degree required, in a scientific, technical or business discipline
Training in laboratory safety, GxP and data integrity provided or required
Ability to wear required personal protective equipment when on site
Ability to travel approximately 30 to 50 percent across both regions
Must follow Renovo safety policies, customer site safety requirements, OSHA guidelines, and laboratory or facility-specific procedures
Must complete required safety and compliance training on time

Benefits

Comp & perks

Opportunities for employee growth and advancement
Ongoing training
Mentorship programs
Supportive work environment
Promotion from within
Training in laboratory safety, GxP and data integrity provided or required
Platform and CMMS training provided after hire
Site-specific system-of-record training provided after hire