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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical capabilities in operational and performance analysis, with proficiency in SQL, Power BI, and spreadsheet techniques. Familiar with GxP requirements and experienced in environments such as pharmaceuticals and healthcare.
Highest-signal resume keywords
Operational AnalysisPerformance MeasurementSQL ProficiencySpreadsheet TechniquesGxP Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational AnalysisPerformance MeasurementSQLPower BITableauSpreadsheet TechniquesData ReconciliationContractual AnalysisCost AnalysisCapacity Analysis
Soft Skills
Analytical ThinkingCommunicationProblem-SolvingAttention to DetailCollaboration
Tools & Technologies
Computerized Maintenance Management System (CMMS)Enterprise Asset Management SystemService Management Platform
Certifications & Qualifications
Training in GxPData Integrity TrainingClient Site Safety Training
Industry Keywords
PharmaceuticalBiotechnologyHealthcareTechnical ServicesRegulated Performance Measures
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Produce contractual key performance indicators
- Maintain documented calculation methods so measures are traceable and reproducible
- Identify and escalate contractual measures that cannot be accurately produced from available data
- Support quality governance review and produce cost savings evidence
- Prepare performance content for operational reviews, client business reviews and program governance
- Track corrective action triggers and remediation status when measures breach thresholds
- Analyze scheduled and demand maintenance completion, response and resolution performance by site, platform, vendor and department
- Analyze first-time-fix, repeat-fault and aging work order patterns and identify drivers
- Analyze self-performed versus vendor-performed volume and cost differences and support conversion cases
- Analyze capacity and workload distribution across sites and staff and flag unsustainable loads
- Support capital replacement and end-of-life analysis using failure, downtime and spend evidence
- Analyze service spending and explain budget variance in operational terms
- Analyze contract and entitlement positions, renewal timing, coverage gaps and unused coverage
- Support quote benchmarking and vendor performance comparison
- Provide analysis for change requests, scope changes and pricing discussions
- State analytical limitations and distinguish correlation from causation
- Reconcile figures across reports to prevent conflicting answers
- Act as the named analytical contact for assigned Site Operations Managers
- Travel to assigned sites to understand operational processes and data issues
- Feed findings back to sites in actionable form
- Work with Master Data, Sourcing and Payments teams on data defects, spend and contract data
- Specify and validate reporting and dashboard requirements
- Support internal and client audits with traceable analysis and source data
- Escort and host OEM and third-party personnel at client sites
- Confirm third-party induction, badging, authorization, safety compliance and service-record completion
- Escalate unannounced or out-of-scope third-party work
Requirements
What you’ll need- 3+ years of experience in operational, service, performance or financial analysis
- Demonstrated ability to produce analysis that has been challenged and held up
- Strong spreadsheet capability, including pivot, lookup and reconciliation techniques
- SQL, Power BI, Tableau or comparable reporting tool experience preferred
- Experience with a computerized maintenance management system (CMMS), enterprise asset management system or service management platform as a data source
- Experience working to contractual or regulated performance measures where the definition matters
- Demonstrated willingness to say that a number is wrong or cannot be produced, rather than publishing it
- Working knowledge of GxP requirements and data integrity expectations
- Experience in a pharmaceutical, biotechnology, healthcare or technical service environment preferred
- Bachelor’s degree in a technical, scientific, business, finance or information discipline preferred
- Equivalent experience considered
- Training in GxP, data integrity and client site safety provided or required
- Ability to wear required personal protective equipment when on site
- Ability to follow client site safety, OSHA, laboratory and facility-specific procedures
- Willingness and ability to travel approximately 10 to 20 percent to assigned sites, client reviews and program meetings
Benefits
Comp & perks- Opportunities for employee growth and advancement within the company
- Ongoing training
- Mentorship programs
- Supportive work environment
- Promotion-from-within opportunities
- GxP, data integrity and client site safety training provided or required
- CMMS, reporting tool and platform training provided after hire