Credit Controller – FTC

Rentokil Initial

. Maximise collection of debt and reduce debtor days in line with company targets .

Posted 10/6/2026contractDudley • United KingdomJuniorMid-Level💰 £24,991 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debt collection and account management, with a strong focus on achieving collection targets and providing excellent customer service. Proficient in data analysis and reporting, ensuring accuracy and compliance with audit controls.

Highest-signal resume keywords

Debt Collection ManagementICM QualificationMS Office ProficiencyAccount Performance ReportingCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debt CollectionAccount ManagementData AnalysisReportingCash Allocation MonitoringContinuous Improvement InitiativesAudit Control UnderstandingAccuracy Maintenance

Soft Skills

Excellent Communication SkillsGood Organisation SkillsAbility to Work to Strict Timeframes

Tools & Technologies

MS OfficePivot Tables

Certifications & Qualifications

ICM QualificationDBS Check

Industry Keywords

Collections EnvironmentDebtor DaysCustomer Account DebtLedger Management

About the role

Key responsibilities & impact

Maximise collection of debt and reduce debtor days in line with company targets
Manage and collect customer account debt
Take responsibility for a section of the ledger
Achieve agreed collection targets
Provide reports on account performance
Control and monitor daily debt
Monitor cash allocation and propose corrective action on allocated accounts where needed
Escalate serious issues to the Team Leader or Credit Manager
Provide excellent customer service
Resolve business queries within agreed timeframes
Perform ad hoc administration duties

Requirements

What you’ll need

Minimum of 2 years’ experience within a collections environment
ICM qualification would be advantageous
Ability to initiate and facilitate continuous improvements
Ability to work to strict timeframes
Ability to maintain a high level of accuracy
Excellent IT skills including MS Office and Pivot tables
Understanding of audit controls
Excellent written and spoken communication skills
Good organisation skills
May be required to pass a DBS check depending on the role applied for

Benefits

Comp & perks

Bonus schemes available
Discount scheme
Career opportunities
Relocation package of up to £5,000 for those moving from more than 2 hours away
Full-time Monday to Friday schedule (37.5-hour week)
Hybrid work: 2 days in office and 3 days at home
Industry-leading training
Regular bonus schemes
Salary grading system linked to performance
Opportunity to contribute to a Private Healthcare scheme
Company pension scheme
RI Rewards discounts and cashback offers from over 3,000 retailers
Leads Commission scheme
Employee Assistance Programme (EAP), free 24/7 access for you, your family, and friends
Long service recognition, including an extra five days of annual leave after five years
Refer a Friend scheme, earning up to £1,000