Support Services Administrator

Rentokil Initial

. Manage various portals, including receiving and closing work orders and dispatching as appropriate .

Posted 10/21/2026full-timeConcord • CanadaMid-LevelSenior💰 CA$45,000 - CA$45,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing work orders, invoicing, and client documentation. Proficient in supporting sales processes and maintaining customer relations with attention to detail and effective multitasking.

Highest-signal resume keywords

Work Order ManagementRFP SupportInvoicing and Accounts ReceivableCustomer RelationsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order ManagementInvoicingAccounts ReceivableRFP ManagementScheduling

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationTeam PlayerAttention to Detail

Tools & Technologies

Pest Pac

Industry Keywords

Client DocumentationService ReportsConsolidated InvoicesNational Accounts

About the role

Key responsibilities & impact

Manage various portals, including receiving and closing work orders and dispatching as appropriate
Support the Sales Team on RFPs (Requests for Proposals)
Manage Pest Pac, including scheduling, creating accounts, and managing recurring setups
Reschedule services that may not have been completed
Create consolidated invoice setups
Organize and store associated contract files in one consolidated client folder
Create consolidated invoice setups according to province
Review completed orders in branches and send invoices to respective contacts for payment
Follow up with Operations Managers to gather missing service reports
Respond to invoicing corrections, disputes, and inquiries
Assist with accounts receivable for National accounts
Perform other duties as assigned

Requirements

What you’ll need

Undergraduate degree or college diploma from any related field
Excellent interpersonal and customer relations skills
Demonstrated strength in verbal and written communications
Strong attention to detail
Ability to multi-task effectively
Strong team player with a positive attitude
Previous experience working with RFPs preferred, but not mandatory

Benefits

Comp & perks

Paid training
Medical, dental, and vision benefits
Employer-matched RRSP program up to 3.5% of base salary per year
Paid sick and vacation days
Short- and long-term disability coverage
Life insurance
Commission bonuses after the 3-month probation period
Competitive compensation
Bi-weekly pay schedule
Performance-based incentives, if applicable