Customer Care Representative

Rentokil Pest Control North America

. Maintain good customer relations by phone and in person .

Posted 10/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating and resolving customer concerns while maintaining a positive relationship. Exhibits excellent organizational abilities and multitasking skills to manage appointments and clerical duties efficiently.

Highest-signal resume keywords

Customer RelationsExcellent Communication SkillsMultitasking SkillsAttention to DetailTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsPleasant Phone VoiceAbility to Work Under PressureTeam CollaborationWillingness to Learn

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceClerical DutiesSales AppointmentsService UpgradesBilling Questions

About the role

Key responsibilities & impact

Maintain good customer relations by phone and in person
Gather customer information to identify and solve problems
Confirm, schedule, and reschedule customer services
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Collaborate with Service and Sales teams
Sell the value of services and suggest service upgrades
Resolve customer concerns promptly and professionally

Requirements

What you’ll need

High school diploma or GED
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Multitasking skills to enter accurate data and type while speaking with customers
Ability to remain calm and work under pressure when busy
Ability to help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Availability to work Monday through Friday and Saturdays as needed
Must work in a drug-free workplace

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Professional and personal growth opportunities
Training and development programs
Tuition reimbursement for full-time colleagues
Performance incentives offered for many roles
Career advancement and promotion-from-within opportunities
Health, safety, and flexibility-focused workplace