Rentokil Pest Control North America

Technician

• Conduct thorough inspections of client properties to identify pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, while following safety standards
• Educate customers on pest prevention and reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Assist with sales to current customers and expand products to new customers
• Maintain, stock, and ensure the proper working condition of pest control equipment
• Follow local, state, and federal pest control product and safety regulations
• Drive and safely operate a company-provided service vehicle
• Perform residential pest management services, including identifying and eliminating pests

Pest Technician

General

• Support Rentokil Terminix’s Branch Support Center as an intern
• Gain real-world experience and learn the business
• Work in one or more areas including Finance and Accounting, Marketing, Human Resources, Information Technology, Data Analytics, Strategy and Process Improvement, Management and Operations, Procurement and Supply Chain Management, or Pricing and Customer Experience
• Complete assigned work remotely during the 10-week internship period

Internship

Supervisor

• Direct, monitor, and motivate service professionals to provide quality customer service
• Provide continuous, up-to-date in-field training and coaching
• Inspect pest management work for compliance with company standards
• Conduct random quality audits of accounts in accordance with branch goals
• Service pest routes when necessary
• Spend at least 90% of the time in the field with service professionals
• Perform required lifting, climbing, balancing, crouching, pushing, pulling, reaching, sensory, communication, vehicle-operation, and hand-tool activities
• Work indoors and outdoors in potentially hazardous conditions, including chemical exposure, extreme temperatures, animals, insects, confined spaces, and PPE requirements

Field Service Supervisor

Clerk

• Support the Facilities Supervisor for mailing operations and internal distribution processes
• Handle incoming, outgoing, and interoffice mail using manual and automated methods
• Sort inbound mail, parcels, and time-sensitive packages
• Scan accountable items into the database
• Pick up outbound materials from Terminix business units and internal departments, including interoffice mail
• Process outbound automated First Class Mail and express shipments
• Scan returned invoices and statements into databases

Mail Room Clerk

Infrastructure Engineer

• Manage global IT infrastructure services supporting business services and provide global infrastructure operations support
• Analyze, investigate and resolve global infrastructure incidents and problems within the Rentokil Initial ITSM Framework
• Operate and manage storage and VMware virtual infrastructure supporting hosted services
• Monitor the infrastructure estate and take proactive measures to ensure high availability
• Carry out incident management using ServiceNow
• Install and remove hardware and software and document results
• Investigate hardware and software installation problems and faults
• Use system management software to collect performance statistics and perform system software maintenance
• Carry out network configuration, installation and maintenance procedures
• Collect and report network load and performance statistics
• Contribute to maintenance and installation work
• Perform scheduled backups and restores and track offsite storage
• Configure and maintain storage allocation and storage systems
• Identify operational problems and contribute to their resolution

IT Infrastructure Engineer

Financial Planning and Analysis

• Manage North America financial reporting and compliance functions
• Establish and implement accounting policies and standards
• Ensure accurate month-end reporting to Group for consolidation
• Manage the financial reporting process, including Monthly Management Reporting
• Partner with FP&A and accounting leadership on accurate North America results
• Consolidate commentary and complete monthly detailed flux analysis for executive reporting
• Complete monthly statements of cash flows according to accounting standards
• Partner with M&A on acquisitions, including valuation of acquired assets and assumed liabilities
• Meet with Internal Audit regarding operational and SOX audits; establish remediation plans and address deficiencies
• Collaborate with FP&A business partners on forecasts and analysis
• Implement automated solutions to streamline and standardize accounting reporting
• Assist with annual audits and liaise with external auditors
• Partner with Tax on timely reporting and control execution
• Develop and coach staff members
• Manage assigned controls and ensure compliance with company policy using a risk-based approach
• Review balance sheet reconciliations and prepare fluctuation analysis for executive management
• Ensure security and integrity of financial information
• Evaluate team processes and procedures, identify improvement opportunities, and advocate for change
• Collaborate across departments with Global and North American ELT members
• Perform other assigned duties

Manager, Financial Reporting

Account Executive

• Retain and grow the assigned account portfolio
• Sell unserviced sites and introduce products, services, and solutions aligned with customer business objectives
• Maximize company services across customer footprints by working with branch structures and customers
• Manage a $3M+ business portfolio with an annual growth goal of $500k+
• Profitably negotiate customer contract renewals, targeting 70% of current contracts each year
• Leverage LAMP concepts to broaden customer relationships and target sales opportunities
• Develop and implement customized business plans to identify growth opportunities
• Use profitability tools and targeted strategies to improve deal profitability
• Retain existing customers through proactive renewal and agreement-extension negotiations
• Conduct relationship wellness risk assessments and customer satisfaction measurements
• Develop action plans to address and course-correct customer concerns

Mid-Market Strategic Account Executive

• Conduct inspections to determine the source of pest activity
• Identify pests and select products and services to remedy pest presence
• Perform pest treatments and install products to create pest-free environments
• Practice exclusion methods to keep pests out of structures
• Document actions taken and recommend required actions
• Operate and maintain service vehicles and equipment
• Build relationships with high-profile clients through friendly, helpful, and courteous service
• Listen to client needs and offer solutions to pest issues
• Recommend appropriate services and identify additional offerings that provide client value
• Become knowledgeable about available products and services
• Stay current on pest-control developments, trends, technology, and regulations
• Work independently after extensive paid training, with support from colleagues, management, and the office team
• May work with food manufacturers, distributors, pharmaceutical, and food-grade clients

Pest Technician I

• Perform industry-leading pest management services for residential customers
• Inspect client properties for pest infestations, damage, and entry points
• Identify pest types and determine appropriate treatment plans
• Apply approved pest control products, including chemicals, baits, and traps
• Educate customers on pest prevention and reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Support sales to current customers and expand products to new customers
• Maintain, stock, and inspect pest control equipment
• Follow local, state, and federal pest control product and safety regulations
• Drive and safely operate a company-provided service vehicle
• Communicate with clients about pest control solutions
• Work safely in residential properties and varied environmental conditions

Customer Retention Specialist

• Engage proactively with customers at risk of canceling
• Understand customer pain points and craft tailored retention solutions
• Use advanced negotiation techniques to reinforce the value proposition and resolve concerns
• Maintain deep knowledge of products, services, and the competitive landscape
• Collaborate with Customer Experience, Sales, and Operations teams
• Provide customer service via phone, email, and text
• Handle advanced residential billing and service concerns
• Update and maintain customer records accurately
• Make inbound and outbound retention calls
• Work toward save rate, revenue retention, saves-per-call conversion, productivity, and customer satisfaction targets

Customer Retention Representative

Operations

• Train, lead, and develop a team of specialists
• Achieve sales and revenue goals, client loyalty, and retention
• Ensure exceptional service to clients
• Manage daily operations of specialists
• Provide direction to staff on operations, service, and client care
• Manage basic financial performance, including revenue growth and expense control
• Travel daily throughout the territory to visit clients and assist specialists
• Partner closely with the sales team on business development
• Monitor and adjust scheduled appointments for operational efficiency
• Manage field routing
• Conduct client quality-control audits
• Manage accounts
• Submit weekly, monthly, and yearly reports as required

Operations Manager

• Perform industry-leading pest management services for residential customers
• Inspect client properties for signs of pest infestations, damage, and entry points
• Determine the type of pest infestation
• Apply approved pest control products, including chemicals, baits, and traps
• Educate customers on pest prevention and reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Assist with sales to current customers and expand products to new customers
• Maintain, stock, and ensure proper working condition of pest control equipment
• Follow local, state, and federal pest control product and safety regulations
• Drive and safely operate a company-provided service vehicle

• Conduct thorough inspections of client properties to identify pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, while adhering to safety standards
• Educate customers on pest prevention and advise them on reducing future infestation risks
• Build customer relationships and schedule and confirm appointments
• Assist with sales to current customers and expand products to new customers
• Maintain, stock, and ensure proper working condition of pest control equipment
• Comply with local, state, and federal pest control and safety regulations
• Drive and safely operate a company-provided service vehicle
• Perform work in customer residences, properties, and places of business, often unsupervised
• Access and handle company and customer records, regulated chemicals, and company equipment
• Resolve conflicts and disputes in a non-violent and non-disruptive manner
• Work with colleagues, vendors, and customers

Manager

• Serve as subject matter expert in pest control strategies for specified market segments and lines of business
• Develop and support implementation of service delivery protocols and processes
• Monitor service performance against KPIs and problem-solve with Operations leaders, National Accounts, and Sales
• Perform site assessments to identify root causes of pest infestations
• Develop and assist with deployment of corrective action plans
• Collaborate with Technical Account Managers and National Account Managers to resolve actions and recommendations
• Coach and develop Branch leaders in pest management competency and technician and sales colleague development
• Develop SMART goals and monitor execution of action plans
• Improve technical protocols and service delivery processes
• Identify and recommend people, process, and technology improvement projects
• Provide input on technical standards and standard operating procedures
• Advise and support sales teams in business acquisition and customer experience improvement
• Participate in trade associations, conferences, and symposiums
• Develop publications and presentations for sales and marketing initiatives

Technical Service Manager

• Manage daily operations of specialists to provide superior customer service
• Direct staff in operations, service, and client care
• Manage basic operational financial performance, including revenue growth and expense control
• Travel daily throughout the territory to visit clients, assist specialists, and partner with sales on business development
• Train, lead, and develop a team of specialists
• Help achieve sales and revenue goals, client loyalty, and retention
• Monitor and adjust scheduled appointments for efficiency
• Manage field routing, client quality-control audits, and accounts
• Submit weekly, monthly, and yearly reports as required

Pest Technician

Internship

Field Service Supervisor

Mail Room Clerk

IT Infrastructure Engineer

Manager, Financial Reporting

Mid-Market Strategic Account Executive

Pest Technician I

Pest Technician

Customer Retention Representative

Operations Manager

Pest Technician I

Pest Technician

Technical Service Manager

Operations Manager, Wildlife