Customer Retention Representative

Rentokil Pest Control North America

. Engage proactively with customers at risk of canceling .

Posted 9/24/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention strategies, advanced negotiation techniques, and effective problem-solving to enhance customer satisfaction and achieve performance targets. Proficient in using CRM tools and maintaining accurate customer records while fostering strong relationships with customers and internal teams.

Highest-signal resume keywords

Customer RetentionAdvanced Negotiation TechniquesCRM Tools ProficiencyProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionSalesCustomer ServiceAdvanced Residential BillingPerformance MetricsOutbound CallsInbound CallsCollections DatabasesRecord MaintenanceNegotiation Techniques

Soft Skills

PersuasionTime ManagementEmotional IntelligenceProfessionalismEmpathy

Tools & Technologies

CRM ToolsDialer SystemsTracking Systems

Industry Keywords

Customer ExperienceRevenue RetentionCustomer SatisfactionHigh School Diploma

About the role

Key responsibilities & impact

Engage proactively with customers at risk of canceling
Understand customer pain points and craft tailored retention solutions
Use advanced negotiation techniques to reinforce the value proposition and resolve concerns
Maintain deep knowledge of products, services, and the competitive landscape
Collaborate with Customer Experience, Sales, and Operations teams
Provide customer service via phone, email, and text
Handle advanced residential billing and service concerns
Update and maintain customer records accurately
Make inbound and outbound retention calls
Work toward save rate, revenue retention, saves-per-call conversion, productivity, and customer satisfaction targets

Requirements

What you’ll need

1–2 years of experience in customer retention, sales, or customer service preferred
Strong persuasion, negotiation, and problem-solving skills
Ability to handle escalated customer concerns and deliver effective solutions
Comfort working in a performance-driven environment with incentive-based earnings
Proven ability to maintain professionalism and empathy in high-pressure situations
Time management skills and ability to adhere to schedules reliably
Proficiency with customer relationship management (CRM) tools and tracking systems
Ability to make outbound calls and take inbound calls using a dialer or manually
Ability to use computer systems to navigate collections databases effectively
Ability to locate, contact, and resolve delinquent debts using available skills and tools
Outstanding communication skills and ability to achieve one-call resolutions
Strong work ethic, personal accountability, and sound judgment under pressure
High emotional intelligence and a customer-first mindset
Ability to build and maintain trusting relationships with customers and internal stakeholders
High School Diploma

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement for full-time colleagues
Performance incentives / incentive-based earnings
Health, safety, and flexibility prioritized
Promotion-from-within opportunities