Customer Service Representative I

Rentokil Pest Control North America

. Maintain good customer relations on the phone and in person .

Posted 10/7/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating and resolving customer concerns while maintaining a pleasant demeanor. Capable of multitasking and managing time efficiently to support team objectives and enhance customer satisfaction.

Highest-signal resume keywords

Customer RelationsExcellent Communication SkillsMultitasking SkillsAttention to DetailTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesData EntrySchedulingSales AppointmentsProblem Solving

Soft Skills

Listening SkillsCalm Under PressureTeam CollaborationWillingness to LearnPleasant Phone Voice

Certifications & Qualifications

High School DiplomaGED

About the role

Key responsibilities & impact

Maintain good customer relations on the phone and in person
Gather customer information to identify and solve problems
Confirm, schedule, and reschedule customer services
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of services and suggest service upgrades
Resolve customer concerns promptly and professionally

Requirements

What you’ll need

High school diploma or GED
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Multitasking skills to enter accurate data and type while speaking with customers
Ability to remain calm and work under pressure when busy
Ability to help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Availability to work Monday-Friday and Saturdays as needed

Benefits

Comp & perks

Benefits start Day 1 for Full-Time Colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for FT Colleagues
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility prioritized
Performance incentives offered for many roles
Competitive pay