Customer Service Representative I

Rentokil Pest Control North America

. Serve as the first contact to help resolve customers’ concerns .

Posted 11/5/2026full-timeRemote • New Hampshire • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving concerns and maintaining positive customer relations. Proficient in multitasking, organization, and communication to support team collaboration and service delivery.

Highest-signal resume keywords

Customer ServiceExcellent Communication SkillsMultitaskingAttention to DetailTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsPleasant Phone VoiceAbility to Work Under PressureTeam CollaborationWillingness to Learn

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer RelationsClerical DutiesSales AppointmentsService UpgradesDrug-Free Workplace

About the role

Key responsibilities & impact

Serve as the first contact to help resolve customers’ concerns
Maintain good customer relations on the phone and in person
Gather customer information to identify and solve problems
Confirm, schedule, and reschedule customer services
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of services and suggest service upgrades

Requirements

What you’ll need

High school diploma or GED
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Multitasking skills to enter accurate data and type while speaking with customers
Ability to remain calm and work under pressure when busy
Ability to help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Availability to work Monday-Friday and Saturdays as needed
Drug-free workplace requirement

Benefits

Comp & perks

Benefits start on day 1 for full-time colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Performance incentives offered for many roles
Health, safety, and flexibility prioritized