IT Support Agent

Rentokil Pest Control North America

. Provide frontline level-one technical support to end users across the business .

Posted 11/11/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing frontline technical support, managing service desk operations, and ensuring compliance with ITGC/security policies. Capable of effectively communicating technical information and educating users on best practices for software and data protection.

Highest-signal resume keywords

Technical SupportService Desk ExperienceIncident ResolutionHardware And Software InstallationITGC Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIncident ResolutionHardware InstallationSoftware InstallationApplication SupportService Ticket ManagementData Protection ComplianceUser InstructionTroubleshootingDocumentation

Soft Skills

Interpersonal SkillsDetail-OrientedOrganizational SkillsCustomer FocusCommunication Skills

Certifications & Qualifications

High School DegreeProfessional Certification

Industry Keywords

Service DeskITGC PoliciesData ProtectionSupport RequestsOperational Meetings

About the role

Key responsibilities & impact

Provide frontline level-one technical support to end users across the business
Receive and handle support or fulfillment requests through calls, chat, service tickets, and other inbound interactions
Provide information to enable incident resolution and allocate unresolved calls/tickets appropriately
Maintain support records and advise relevant people of actions taken
Manage daily support incidents under direct supervision according to documented guidelines and procedures
Attend team operational meetings and training
Provide user instruction and best practices for systems, products, and services
Present information and advice on software licensing and data protection compliance
Handle user assistance requests promptly and effectively to meet service levels
Provide personal advice and guidance so users can effectively use available facilities
Follow ITGC/security policies for system and application access
Educate colleagues on compliant and secure access usage

Requirements

What you’ll need

Entry-level position; 0–3 years of experience required
Experience working in a Service Desk providing support to a complex customer base
Experience diagnosing and resolving IT-related support requests involving hardware, software, and applications
Good interpersonal skills
Well-organized, practical, and detail-oriented
Understanding of installing hardware and software; expertise in installation areas
Familiarity with relevant methodologies, tools, and techniques
Ability to quickly learn a new business area's objectives, structures, operations, and policies
Ability to engage IT and business partners to determine requirements and document them in business cases or requirements summaries
Ability to communicate complex technical information verbally and in writing
Intellectual curiosity and business acumen
Customer focus
High School degree OR equivalent professional certification OR equivalent work experience
Must comply with ITGC/security policies and applicable data protection requirements

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Multiple avenues to grow your career
Training and development programs available
Tuition reimbursement benefits for full-time colleagues
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility prioritized
Performance incentives may be offered