IT Support Agent

Rentokil Pest Control North America

. Provide frontline level-one technical support to end users across all areas of the business .

Posted 11/11/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing frontline technical support, troubleshooting hardware and software issues, and adhering to ITGC and security policies. Capable of effectively communicating technical information and educating users on best practices and compliance obligations.

Highest-signal resume keywords

Technical SupportTroubleshooting Hardware and SoftwareService Desk ExperienceITGC ComplianceCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware InstallationSoftware InstallationIT SolutionsInformation SystemsIT Asset ControlProblem-SolvingIncident ManagementService Ticket HandlingData Protection Act Compliance

Soft Skills

Interpersonal SkillsAttention to DetailOrganizational SkillsCommunication SkillsCustomer Service

Certifications & Qualifications

High School DegreeProfessional Certification

Industry Keywords

Service DeskTechnical SupportITGCSecurity PoliciesIncident Resolution

About the role

Key responsibilities & impact

Provide frontline level-one technical support to end users across all areas of the business
Troubleshoot and resolve or escalate hardware, software, application, and other IT support issues
Receive and handle support or fulfillment requests through calls, chat, service tickets, and other inbound interactions
Provide information and instructions to enable incident resolution
Allocate unresolved calls and tickets to the appropriate team
Maintain support records and advise relevant people of actions taken
Manage daily support incidents under direct supervision according to documented procedures
Attend team operational meetings and training
Provide users with system, product, and service instructions and best practices
Present information and advice on software licensing and Data Protection Act compliance obligations
Handle user assistance requests promptly and effectively to meet service levels
Provide personal advice and guidance so users can effectively use available facilities
Follow ITGC and security policies for system and application access
Educate colleagues on compliant and secure access usage

Requirements

What you’ll need

Entry-level position; 0–3 years of experience required
Experience working in a Service Desk providing support to a complex customer base
Experience diagnosing and resolving complex IT-related support requests involving hardware, software, and applications
Good interpersonal skills
Well-organized, practical, and attentive to detail
Understanding of installing hardware and software; expertise in installation areas
Familiarity with IT solutions, Information Systems concepts and practices, IT asset control, and relevant methodologies, tools, and techniques
Problem-solving ability within information and communications technology asset and information systems change contexts
Ability to quickly learn new business areas, including objectives, structures, operations, and policies
Ability to engage IT and business partners to determine requirements and document them in business cases or requirements summaries
Ability to communicate complex technical information concisely, verbally and in writing
Intellectual curiosity and business acumen
Customer focus
High School degree OR equivalent professional certification OR equivalent work experience
Must comply with ITGC and security policies

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility prioritized
Performance incentives offered for many roles