IT Support Agent

Rentokil Pest Control North America

. Provide frontline level-one technical support to end users across all business areas .

Posted 11/11/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support and troubleshooting for hardware, software, and applications while ensuring compliance with ITGC and security policies. Capable of effectively communicating technical information and maintaining detailed support records.

Highest-signal resume keywords

Technical SupportTroubleshooting IT IssuesService Desk ExperienceCustomer-Focused ApproachDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing IT Support RequestsInstalling HardwareInstalling SoftwareInformation Systems ConceptsIT Asset ManagementChange ManagementProblem-SolvingService Ticket ManagementData Protection ComplianceSoftware Licensing Knowledge

Soft Skills

Interpersonal SkillsAttention to DetailOrganizational SkillsCommunication SkillsIntellectual Curiosity

Certifications & Qualifications

High School DegreeProfessional Certification

Industry Keywords

ITGC PoliciesService DeskCustomer SupportOperational MeetingsTechnical Documentation

About the role

Key responsibilities & impact

Provide frontline level-one technical support to end users across all business areas
Troubleshoot issues and gather information to resolve or escalate requests
Handle colleague support and fulfillment requests through calls, chat, service tickets, and other inbound interactions
Provide information for incident resolution and allocate unresolved calls or tickets appropriately
Maintain support records and advise relevant persons of actions taken
Manage daily support incidents under direct supervision according to documented procedures
Attend operational meetings and training on system and process changes
Instruct users on systems, products, and services using documentation and agreed procedures
Provide information and advice on software licensing and data protection compliance
Ensure user assistance requests are handled promptly and service levels are met
Follow ITGC and security policies for system and application access
Educate colleagues on compliant and secure use of system access

Requirements

What you’ll need

Entry-level position; 0–3 years of experience required
Experience working in a service desk providing support to a complex customer base
Experience diagnosing and resolving IT-related support requests involving hardware, software, and applications
Good interpersonal skills
Well-organized, practical, and attentive to detail
Understanding of installing hardware and software, with expertise in installation areas
Familiarity with IT solutions, information systems concepts and practices
Problem-solving within information and communications technology asset and change management
Knowledge of controlling IT assets, including acquisition, storage, distribution, movement, and disposal
Familiarity with relevant methodologies, tools, and techniques
Ability to learn a new business area's objectives, structures, operations, and policies
Ability to determine requirements with IT and business partners and document business cases or requirements summaries
Ability to communicate complex technical information verbally and in writing
Intellectual curiosity and business acumen
Customer-focused approach
High school degree OR equivalent professional certification OR equivalent work experience

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility prioritized
Performance incentives offered for many roles