Operations Manager

Rentokil Pest Control North America

. Manage daily operations of specialists to provide superior customer service .

Posted 11/10/2026full-timeBillings • Montana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing operations and developing a team of specialists to deliver exceptional customer service while achieving sales and revenue goals. Proficient in client account management, quality control audits, and operational financial performance.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementTraining And MentoringOperational Financial PerformanceClient Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Quality-Control AuditsOperational Financial PerformanceSales And Revenue Goals AchievementRoute-Oriented Service ManagementAppointment Scheduling Efficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCoaching And Mentoring

Certifications & Qualifications

Valid Driver's LicenseLicenses/Certificates As Required By Regulations

Industry Keywords

Customer LoyaltyClient RetentionService DeliveryField RoutingBusiness Development

About the role

Key responsibilities & impact

Manage daily operations of specialists to provide superior customer service
Train, lead, develop, mentor, and coach a team of specialists
Help achieve sales and revenue goals, client loyalty, and retention
Ensure exceptional service delivery to clients
Monitor and adjust scheduled appointments for efficiency
Manage field routing
Conduct client quality-control audits
Manage client accounts
Direct staff in operations, service, and client care
Manage basic operational financial performance, including revenue growth and expense control
Travel daily throughout the territory to visit clients and assist specialists
Partner closely with the sales team on business development
Submit weekly, monthly, and yearly reports as required

Requirements

What you’ll need

Bachelor’s degree preferred but not required
3–5 years in a management role with emphasis in customer service
Success in training, mentoring, and coaching service professionals
Excellent verbal and written communication skills
Previous experience in a route-oriented, service environment is a plus
Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
Valid driver’s license from state of residence
Ability to work a flexible schedule, including early mornings and weekends when needed

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues with no waiting period
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Performance incentives may be offered
Health, safety, and flexibility-focused company mindset
Promotion-from-within opportunities