Operations Manager, Wildlife

Rentokil Pest Control North America

. Manage daily operations of specialists to provide superior customer service .

Posted 9/16/2026full-timeFort Worth • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing daily operations and training service professionals while ensuring superior customer service and operational efficiency. Proven ability to achieve sales and revenue goals through effective team management and client relationship building.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementOperational Financial PerformanceTraining and MentoringRoute-Oriented Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementFinancial Performance MonitoringClient CareSales DevelopmentAppointment SchedulingQuality-Control AuditsReport Submission

Soft Skills

Excellent Communication SkillsCoachingMentoring

Certifications & Qualifications

Valid Driver's LicenseLicenses/Certificates as Required by Regulations

Industry Keywords

Customer LoyaltyClient RetentionService EnvironmentFlexible Schedule

About the role

Key responsibilities & impact

Manage daily operations of specialists to provide superior customer service
Direct staff in operations, service, and client care
Manage basic operational financial performance, including revenue growth and expense control
Travel daily throughout the territory to visit clients, assist specialists, and partner with sales on business development
Train, lead, and develop a team of specialists
Help achieve sales and revenue goals, client loyalty, and retention
Monitor and adjust scheduled appointments for efficiency
Manage field routing, client quality-control audits, and accounts
Submit weekly, monthly, and yearly reports as required

Requirements

What you’ll need

Bachelor’s degree preferred but not required
3–5 years in a supervisory role with emphasis in customer service
Success in training, mentoring, and coaching service professionals
Excellent verbal and written communication skills
Previous experience in a route-oriented, service environment is a plus
Ability to obtain and maintain licenses/certificates required by federal, state, and local regulations
Must pass pre-employment background screen
Valid driver’s license required
Must pass motor vehicle record search
Ability to work a flexible schedule, including early mornings and weekends when needed

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility-focused workplace
Performance incentives may be offered
Promotion-from-within opportunities