Planning Specialist, Customer Experience

Rentokil Pest Control North America

. Create route plans using work order data and route analysis software .

Posted 11/6/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Routing and Scheduling software systems, along with strong analytical skills and attention to detail for effective route planning and resource management. Proficient in MS Office applications and possesses excellent verbal and written communication skills to interact with various stakeholders.

Highest-signal resume keywords

Routing And Scheduling Software SystemsData AnalysisMS Office ApplicationsVerbal And Written Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Routing And Scheduling SoftwareData AnalysisMS Office: Word, Excel, Outlook, PowerPointTerritory PlanningResource ManagementBusiness Document InterpretationRepetitive Task ManagementGeographic Code MaintenanceDaily ReportingService Planning

Soft Skills

Attention To DetailOutstanding Communication SkillsAbility To Influence StakeholdersAbility To Work Under PressureEffective Interaction With Co-Workers

Tools & Technologies

Routing SoftwareScheduling SoftwareTexting SoftwareCompany Operating Systems

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Service IndustryDispatcher ExperienceCustomer Service Agent ExperienceTerritory StructureRecurring-Service Planning

About the role

Key responsibilities & impact

Create route plans using work order data and route analysis software
Adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
Perform data analysis of plans, resource availability, and territory
Maintain geographic codes, addresses, and customer information
Communicate routes within assigned territories to service personnel
Summarize and review plans daily with the Service Planning Supervisor
Create daily summary reports and provide them to the supervisor
Report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians
Perform other duties as assigned
Collaborate with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, and key customers

Requirements

What you’ll need

Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office applications: Word, Excel, Outlook, and PowerPoint
Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of company operating systems
Outstanding communication skills and ability to influence internal and external stakeholders
Ability to work under pressure with sound judgment and attention to detail
High school diploma or GED, or equivalent combination of education and/or experience in the service industry
1–2 years of related experience as a dispatcher and/or customer service agent
Ability to move up to 10 pounds occasionally
Ability to sit for long periods while using office equipment
Ability to perform repetitive hand, wrist, and finger motions, including typing
Close visual acuity for detail-oriented activities, data analysis, computer-screen viewing, and reading
This company is a Drug Free workplace

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Professional and personal growth opportunities
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Multiple avenues to grow your career
Health, safety, and flexibility-focused company mindset
Performance incentives offered for many roles