Planning Specialist, Customer Experience

Rentokil Pest Control North America

. Adjust territory plans using route analysis software to create effective daily and weekly tactical route plans for assigned branches .

Posted 10/22/2026full-timeRemote • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of routing and scheduling software systems, along with strong analytical skills for effective territory planning and resource management. Proficient in Microsoft Office Suite and capable of producing detailed reports and summaries for service operations.

Highest-signal resume keywords

Routing And Scheduling Software SystemsBranch Service OperationsAnalytical SkillsMicrosoft Office Suite ProficiencyVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Routing And Scheduling SoftwareData AnalysisReport CreationTerritory PlanningWork-Order Data AnalysisGeographic Code MaintenanceCustomer Information ManagementService PlanningSchedule Availability AnalysisBasic Software Understanding

Soft Skills

Attention To DetailPublic SpeakingEffective InteractionAbility To Manage Multiple TasksCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointRoute-Analysis Software

Industry Keywords

Service OperationsTerritory StructureRecurring-Service PlanningCustomer ServiceDispatcher Experience

About the role

Key responsibilities & impact

Adjust territory plans using route analysis software to create effective daily and weekly tactical route plans for assigned branches
Analyze plans, resource availability, and territories
Maintain geographic codes, addresses, and customer information
Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians
Create route plans using work-order data and route-analysis software
Communicate routes within assigned territories to service personnel
Summarize and review plans daily with the Service Planning Supervisor
Create daily summary reports and provide them to the supervisor
Perform other duties as assigned

Requirements

What you’ll need

Advanced knowledge of routing and scheduling software systems
Advanced knowledge of branch service operations, resources, territory structure, recurring-service planning, and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations
Ability to manage multiple repetitive tasks
Basic understanding of texting software or other software needed for the role
Ability to effectively interact with coworkers and the public
Basic knowledge of company operating systems
High school diploma, GED, or equivalent combination of education and/or service-industry experience
1–2 years of related experience as a dispatcher and/or customer service agent
Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally
Ability to sit for long periods while using computers, phones, and other office equipment
Ability to perform repetitive wrist, hand, and finger motions
Ability to communicate verbally and receive detailed oral information
Close visual acuity for detail-oriented work, data analysis, computer-screen viewing, and reading

Benefits

Comp & perks

Benefits start Day 1 for full-time colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility prioritized
Performance incentives may be offered for many roles
Promotion-from-within opportunities