Technical Service Manager

Rentokil Pest Control North America

. Serve as subject matter expert in pest control strategies for specified market segments and lines of business .

Posted 9/18/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $73,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pest control strategies and service delivery protocols, with a strong focus on project management and leadership in pest management. Capable of developing corrective action plans and improving technical standards while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Structural Pest Management ExperienceProject Management SkillsBoard Certified Entomologist (BCE) or ACEChange Management SkillsLeadership and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pest Control StrategiesService Delivery ProtocolsSite AssessmentsCorrective Action PlansKPI MonitoringTechnical Standards DevelopmentQuantitative and Qualitative AnalysisSMART Goals Development

Soft Skills

Written and Verbal CommunicationInterpersonal SkillsProblem-SolvingCoaching and Development

Certifications & Qualifications

Board Certified Entomologist (BCE)Associate Certified Entomologist (ACE)

Industry Keywords

Pest ManagementService PerformanceNational AccountsSales SupportTrade AssociationsTechnical Account Management

About the role

Key responsibilities & impact

Serve as subject matter expert in pest control strategies for specified market segments and lines of business
Develop and support implementation of service delivery protocols and processes
Monitor service performance against KPIs and problem-solve with Operations leaders, National Accounts, and Sales
Perform site assessments to identify root causes of pest infestations
Develop and assist with deployment of corrective action plans
Collaborate with Technical Account Managers and National Account Managers to resolve actions and recommendations
Coach and develop Branch leaders in pest management competency and technician and sales colleague development
Develop SMART goals and monitor execution of action plans
Improve technical protocols and service delivery processes
Identify and recommend people, process, and technology improvement projects
Provide input on technical standards and standard operating procedures
Advise and support sales teams in business acquisition and customer experience improvement
Participate in trade associations, conferences, and symposiums
Develop publications and presentations for sales and marketing initiatives

Requirements

What you’ll need

A minimum 5 yrs. of related structural pest management experience required
2 years+ of structural pest management field experience
1 years+ management experience required
Four year college biological science degree in entomology or related sciences preferred, but not required
Board Certified Entomologist (BCE) or ACE preferred
Strong project management skills
Strong change management skills
Written and verbal communication skills, including delivery of formal presentations
Quantitative and qualitative analytical skills
Excellent leadership, interpersonal, and communication skills
Ability to troubleshoot problems in a diverse and challenging environment
Must possess a valid driver's license from state of residence
Willingness to travel within the US 50–75% of the time or workweek hours
Ability to meet the stated physical demands and working conditions

Benefits

Comp & perks

Benefits start Day 1 for Full-Time Colleagues
Professional and personal growth opportunities
Multiple avenues to grow your career
Training and development programs
Tuition reimbursement benefits for full-time colleagues
Medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days and sick days
Company-paid holidays and floating holidays
Health, safety, and flexibility prioritized
Performance incentives offered for many roles