Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Reonic

Customer Support Specialist – Spanish-Speaking Markets, AI, Greentech

Reonic

. Serve as the first line of contact for B2B clients across Latin America via chat and email .

Posted 11/3/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing Tier 1 customer support for B2B clients, with a strong focus on communication, issue escalation, and knowledge base development. Demonstrates fluency in Spanish and a willingness to learn software basics in a fast-paced environment.

Highest-signal resume keywords
C2 Spanish ProficiencyCustomer Support ExperienceOutstanding Written Communication SkillsStrong Sense of UrgencyKnowledge Base Development

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Curiosity About SoftwareWillingness to LearnComfortable in Fast-Moving Environment
Industry Keywords
B2B ClientsTier 1 SupportPlatform AccessOnboarding StepsCustomer FeedbackHelpdeskHigh-Volume RoleResponse TimesResolution TimesSão Paulo

About the role

Key responsibilities & impact
  • Serve as the first line of contact for B2B clients across Latin America via chat and email
  • Own Tier 1 support, handling platform access, password resets, onboarding steps and basic how-to guidance
  • Maintain low response and resolution times
  • Identify issues beyond Tier 1 scope and escalate them to the CSM team with full context documented
  • Log recurring issues and customer feedback and share them with the team
  • Contribute to building a knowledge base of common questions and answers
  • Help deliver a fast, reliable support experience for Reonic's customers

Requirements

What you’ll need
  • C2 Spanish proficiency is required; fluent Spanish (native or C2 level) is mandatory
  • Based in São Paulo
  • Eligible to work in Brazil
  • Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role
  • Outstanding written communication skills
  • Strong sense of urgency
  • Curiosity about software and willingness to learn the basics of the platform
  • Comfortable in a fast-moving startup environment
  • English proficiency is a strong plus

Benefits

Comp & perks
  • Gym membership (Wellhub or TotalPass)
  • Daily Uber credit for in-office days
  • Regular team events
  • MacBook or Windows notebook
  • English Classes
  • Opportunities for personal and professional growth
  • Competitive pay