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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in debugging production bots and products, with a strong focus on assessing platform health, gathering customer requirements, and providing technical guidance. Proficient in using agentic coding tools and maintaining legacy TypeScript code while adhering to support metrics.
Highest-signal resume keywords
Production DebuggingREST APIsAgentic Coding ToolsLegacy TypeScript MaintenanceCustomer Requirement Gathering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Production DebuggingDistributed SystemsREST APIsOAuth 2.0Legacy TypeScriptLLM PromptingConversational AI Debugging
Soft Skills
Technical CommunicationCustomer Coordination
Tools & Technologies
Claude CodeCursorSalesforceZendeskJira
Industry Keywords
AI Agent BehaviorConversation IntelligenceTelephonySSOIntegrationsInternal Tooling
Tech Stack
Tools & technologiesDistributed SystemsTypeScript
About the role
Key responsibilities & impact- Own bugs, issues, and enhancement requests for production bots and products
- Handle escalations that frontline Support Engineers cannot resolve independently
- Assess platform health across AI Agent behavior and configuration, Conversation Intelligence, telephony, SSO, authentication, integrations, APIs, LLM prompting, and legacy TypeScript FSM AI Agents
- Investigate root causes across logs, code, and internal tooling
- Design, implement, test, and ship fixes using agentic coding tools
- Serve as the primary customer contact for live issues
- Gather and confirm requirements and coordinate customer testing
- Provide technical context and guidance to frontline Support Engineers
- Build and maintain internal investigation, fix, and enhancement tools
- Escalate customer feedback to Product
- Adhere to team SLAs and support metrics
Requirements
What you’ll need- Comfortable reading unfamiliar code, tracing logs, and reasoning across a broad technical surface area
- Experience with production debugging, distributed systems, REST APIs, and authentication such as OAuth 2.0
- Proficiency with agentic coding tools such as Claude Code, Cursor, or equivalent
- Comfortable maintaining legacy TypeScript code
- Ability to gather requirements directly from customers, confirm reproduction steps, coordinate tests, and explain fixes in plain language
- Nice to have: experience with LLM prompting or debugging conversational AI/voice systems
- Nice to have: experience with Salesforce, Zendesk, or Jira
- Nice to have: experience building internal tooling or automations that reduced manual engineering or support load
Benefits
Comp & perks- Company-wide offsites and smaller team gatherings
- Conferences, books, and courses funded through a tech and learning stipend
- Remote work by design
- Flexible vacations
- Paid sabbatical after 5 years
- Comprehensive benefits
- Physical and mental well-being stipend
- Equity ownership in the company