Replicant

Full-stack Engineer

• Own bugs, issues, and enhancement requests for production bots and products
• Handle escalations that frontline Support Engineers cannot resolve independently
• Assess platform health across AI Agent behavior and configuration, Conversation Intelligence, telephony, SSO, authentication, integrations, APIs, LLM prompting, and legacy TypeScript FSM AI Agents
• Investigate root causes across logs, code, and internal tooling
• Design, implement, test, and ship fixes using agentic coding tools
• Serve as the primary customer contact for live issues
• Gather and confirm requirements and coordinate customer testing
• Provide technical context and guidance to frontline Support Engineers
• Build and maintain internal investigation, fix, and enhancement tools
• Escalate customer feedback to Product
• Adhere to team SLAs and support metrics

Explore Support Software Engineer at Replicant. Review requirements and application details.