Field Service Engineer II

Repligen Corporation

. Perform equipment installations, qualifications, maintenance, and repairs at customer sites and Repligen facilities within the assigned regional territory .

Posted 10/16/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $40 - $56 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in equipment installation, maintenance, and troubleshooting within scientific environments, while effectively communicating with customers and collaborating with cross-functional teams. Capable of mentoring junior staff and improving service procedures through technical documentation and customer engagement.

Highest-signal resume keywords

Bachelor's Degree In EngineeringField Service ExperienceTechnical AptitudeGLP KnowledgeCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationSoftware ConfigurationTechnical DocumentationService ReportingTroubleshootingField Service SupportTraining DeliveryProduct Line SupportMaintenance ProceduresProblem-Solving

Soft Skills

Excellent CommunicationEffective PlanningOrganizational SkillsRelationship BuildingMentoring

Tools & Technologies

Windows EnvironmentsTechnical SolutionsService ContractsSystem UpgradesCustomer Feedback Systems

Industry Keywords

Life SciencesScientific EquipmentField ServiceCustomer SupportRepligen Products

About the role

Key responsibilities & impact

Perform equipment installations, qualifications, maintenance, and repairs at customer sites and Repligen facilities within the assigned regional territory
Provide remote and on-site support for mechanical failures, software bugs, and hardware malfunctions
Reinstall or configure software and hardware as needed
Understand customer needs and offer tailored solutions
Collaborate with Sales, Applications, Product Management, and Field Service Engineers
Document service activities and provide timely post-visit reports
Conduct hands-on training for end users
Improve service procedures and documentation
Create and share technical solutions and best practices
Mentor junior team members
Maintain customer install base information, including contact, equipment, and service history records
Engage customers to understand operational goals and identify additional support or product opportunities
Communicate opportunities for service contracts, system upgrades, spare parts, and additional equipment
Escalate complex issues and route customer feedback to relevant departments
Participate in testing and feedback for new products

Requirements

What you’ll need

Bachelor’s degree in Engineering, Life Sciences, or related field; or equivalent work experience/training
2–5 years of experience in a scientific or field service role, or Master’s degree with 1–2 years of Repligen Field Service experience
Qualified to support 2–5 Repligen product lines
Strong technical aptitude and eagerness to learn
Excellent communication and presentation skills
Basic knowledge of GLP and Windows environments
Ability to follow and create technical documentation
Effective planning and organization
Customer-focused approach
Professional verbal and written correspondence
Ability to build trust and maintain positive relationships
Ability to lift up to 50 lbs (23 kg)
Able to sit for extended periods during travel
Willingness and ability to travel frequently, at least 50% or more, sometimes on short notice
Ability to work in the United States of America

Benefits

Comp & perks

Variable cash programs (bonus or commission)
Equity may be included for eligible roles
Paid time off
Health, dental, and vision benefits
Retirement benefits
Flexible spending accounts